The staff were rude, seemed like they had an argument with someone earlier

There were a lot of people in line, waited for about an hour.

Queuing for car return took too long, everything else was fine

Good service and the staffs are very friendly!

Excellent service! And reply the email very quickly!

It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.