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Car is expected but main business owner and staff of this Hertz branch cannot speak english.

Reviewed: Sun, Oct 13, 2019
About Hertz: 8.3 /10
The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.
About QEEQ: 10.0 /10
All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.
Compact | Fiat 500l or similar

Relevant Reviews on Hertz in Italy

Frank Milton

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Reviewed: Tue, Jun 18, 2024
About Hertz: 10.0 /10

OK, this is Italy.

The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.

About QEEQ: 10.0 /10

Suzanne Clarissa

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Reviewed: Tue, Dec 31, 2019
About Hertz: 10.0 /10
Excellent value for money, very affordable prices for renting a good car. The staff were polite.
About QEEQ: 10.0 /10

Rupert Sophy

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Reviewed: Thu, Oct 4, 2018
About Hertz: 2.0 /10

Lorraine Lewis

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Reviewed: Tue, Apr 9, 2019
About Hertz: 8.0 /10
Average, nothing to commend.

P.Stevens

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Large SUV | Alfa Romeo Stelvio or similar
Reviewed: Thu, Oct 3, 2019
“VERY GOOD”
About Hertz: 9.0 /10
WE COULD HAVE HAD A BIT MORE OF AN INTRODUCTION TO THE CAR. ALSO THERE WAS A DEEP GASH IN THE DRIVERS SIDE TYRE WALL WHICH WAS NOT ON THE PAPERWORK WHICH WHILST NOT DANGEROUS SHOULD HAVE BEEN NOTICED AND REPLACED AS A SAFETY ISSUE. IF I WASNT IN SUCH A RUSH I WOULD HAVE INSISTED THE TYRE BE CHANGED. HERE WAS ALSO NO INSPECTION OF THE CAR WHEN RETURNED WHICH WE EXPECTED.
About QEEQ: 10.0 /10
VERY GOOD AND AN EASAY PROCESS. WOULD DEFINITELY RECOMMEND

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