“Easy booking process with a minor administrative glitch, which was rectified.”
About Centauro:9.0/10
Centauro staff were very friendly and efficient both on collection and return of the rental vehicle. The car was recently acquired, with low mileage and was clean and comfortable.
About QEEQ:10.0/10
The booking process was pretty easy. Price match did kick in, but I discovered the rate had dropped significantly further 2 days before travel, which was not registered. So I rebooted and cancelled the original booking!
Also the details for the courtesy bus pickup location were wrong, having changed 8 months previously. Fortunately, I have use Centauro in the past and recognised their minibus and walked to the correct location!
Counter staff really helpful. Really fast and close to where you check in for your car. Full explanation about the car given and whenever we arrived with the car they just as fast.
The car was a fiat 500 not the car we booked.
It was in poor condition but mechanically ok.
The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car.
The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.
Overall it was fine, with a bit of an Italian feel. The car provided had at least ten scratches, but the dealer had pointed out the damaged spots beforehand. Overall experience was okay.
“Great car hire, tainted by wait time to collect.”
About SURPRICE RENT A CAR:7.0/10
I really do not understand why collecting a rental car takes so long, if I find a provider that can greatly reduce the wait time then they will be my company of choice
I had time ago a bad experience with Drivalia, they gave me a car with a very old tyre, broken in the internal face, that was irreparable, and I was never reimbursed for the cost of a new tyre (used) that I had to buy.
I gave them another chance, cannot complaint about the car, new, but the staff at the check in was apathetic, slow.
Qeeq needs to make it clearer that Target Rent at Pisa is not where all the other car hire operators are based and not to follow the signs to car rentals but pay close attention to the directions on the voucher. Target Rent is actually closer to the Terminal exit than where every other operator is based. The directions were otherwise just about adequate once we realise they were not based in the normal, purpose built area for car hire.
Refuelling condition was supposed to be full to full but they maintained they only do same to same, which is not what my confirmation stated. The staff was uncooperative.
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