AVIS CAR RENTAL REVIEWS IN ITALY

The service was excellent. Convenient and efficient.

Satisfied

I purchased both the full insurance from the store and from QEEQ in advance. The entire process of picking up and returning the car was very simple with no complications or pushy upselling. Staff were friendly, and I presented the translated documents and notarizations without any issues. They didn’t insist on having a Hague notarization either. The vehicle provided was a hybrid model, but the rental company didn’t inform beforehand that the battery levels would display between 1%-3%. Unsure of the situation, I confirmed with a gas station and QEEQ’s customer service that it’s not a problem – the car automatically switches to fuel mode for driving. Everything else about the service was great. As for the Jeep Compass model, the trunk is smaller than expected; it cannot fit four 28-inch suitcases but can hold three comfortably.

Overall, AVIS has relatively low efficiency. The wait time for picking up the car was long. When inquiring about how to return the key, I was instructed to use a keybox for self-service drop-off, but I was later charged a late return fee. The store's phone was unreachable. The actual car model provided was not very satisfactory, with poor handling.

The staff lacked patience. They advertised with a Mercedes to attract customers, but there was no such car available. Instead, I got a basic Peugeot 2008, which had multiple scratches and damages. If you rent, take photos and videos as evidence. They automatically add full insurance and pressure you to accept it. When I declined, their attitude immediately turned cold.

The red logo.

When picking up the car, the staff, a foreign lady, seemed disdainful and said she wouldn't accept the international driver's license translation provided by Zuzuche, insisting on a notarized document instead. Eventually, she reluctantly agreed. While the customer before me, another foreigner, received enthusiastic explanations about how to return the car and avoid restricted areas, she didn’t mention any of this to me. I rented a Mercedes A but was given a small Opel instead.

Good, a big company with a large fleet of vehicles.

The service attitude was excellent, and they actively resolved issues and helped find solutions.

Overall service was good, the staff explained patiently, and there was no forceful upselling at the store. The process was relatively straightforward, but please note that if you plan to drive across borders, you need to apply for this separately at the store.

The vehicle was in good condition, and the pick-up and drop-off process was convenient.

Quick pickup process without any insurance upselling, returning the car was straightforward as well—just handed over the keys, they inspected it, and it was done. Very hassle-free.

The vehicle provided was a compact Jeep. My flight arrived early, and I picked up the car less than an hour ahead of schedule, yet I was charged an extra half-day fee. There was no notification or explanation; instead, they claimed it was an additional fee for returning the car at a different location. It was only after Rentzucho helped mediate the situation that I realized I had been overcharged for half a day's rental. This was the first time I encountered such an issue. Honestly, I find it disappointing coming from a major rental company like Avis.

Fabio was patient and provided excellent service.

Pretty good

Very satisfied

Very satisfied, both renting and returning the car were very convenient.

Avis and Sixt are basically treating Chinese customers unfairly. Absolutely do not choose these two rental companies. The counter staff clearly stated that the pick-up and drop-off times don't need to be exact, but later they charged an extra day's fee for exceeding by just one hour.

Constant reminders about charges. The car was in poor condition, and they charged over 90 euros at the end without explanation.

Extremely disappointing. We originally booked a Ford with calculated trunk capacity, but they gave us an Alfa that couldn't fit everything. When we contacted Zuzuche customer service, they said we could upgrade for an additional cost. After discussing with the store, they said upgrading wasn't possible and we could only cancel and rent directly at the store. They kept reminding us we only had a few minutes left to cancel for free. We ended up renting a Peugeot 5008 at the store for 2615.7 euros, but Zuzuche refused to refund the original payment. When we asked customer service, they said it was an upgrade based on the original order. Seriously? This is so frustrating. The entire trip was spent dealing with disputes. I really don't know how that customer service agent does their job—they couldn't even handle basic communication, which resulted in us paying twice for just one car.