AVIS CAR RENTAL REVIEWS IN ITALY

Pretty good overall.

Excellent

We went really early so there was no line at all.
The staff explained everything very clearly and even recommended a local ETC device, which made getting on and off the highway way more convenient.

Super satisfied with the whole experience.

It was probably because it was still early and there weren’t many people, so there was no line at all. As soon as I walked up to the counter, the staff had clearly already pulled up my booking, called me by my name, and even had all the paperwork printed and ready.

This is my second time renting, and it's as great as always.

The staff at the rental company were professional and did not push additional services. Although the car provided was not the model I originally booked, the condition of the car was good. However, there was a fresh scratch on the right front fender, which looked a bit unpleasant.

Around 1pm I realized I’d left the key in the car and it had locked itself. I messaged QEEQ to help coordinate, and also called Avis to arrange a tow truck. The tow truck came around 4:30, and by 5:30 we were at the Avis service center. It was a Friday and they were technically already off work by the time we arrived, but they still helped us unlock the car and sort everything out. We didn’t get out of there until after 6, so it definitely took longer than I expected for something you’d hope to fix within the same day. Lesson learned: when renting a car abroad, always keep the key on you—never leave it in the car!

Pretty good overall.

They offer additional insurance and highway ETC, but I opted out, and the process was done quickly. A domestic driver's license is sufficient (valid until 2025/9/27).

Fast and excellent service.

Highly satisfied

Very good.

Car was in decent shape overall, just a few scratches on the outside that didn’t really matter.

Super easy to find, all the rental counters are together. I’d definitely use them again next time.

The car was in good condition and the service attitude was excellent.

The rental location is easy to find, and the service is professional.

Clear and efficient.

Very reliable and satisfying.

They didn’t try to upsell any extra insurance, which I really appreciated.