AVIS CAR RENTAL REVIEWS IN ITALY

The car I got wasn’t the exact model I booked and the trunk was a bit small, but it was actually pretty nice to drive.

Had a really great experience overall.

Both pickup and return were handled really quickly by the rental company.

We booked a Kuga but they upgraded us to a BMW 218d. The car was new and drove really well, but since it’s not an SUV the chassis is lower, and we ended up with a minor scratch on the rear which caused some trouble. I didn’t see any Kugas in the garage at the branch, so they probably just assign a similar car based on how many people are in your group.
What really annoyed me was how slow they were in handling the accident. After returning the car I never received the invoice email from the branch and had to keep chasing QEEQ several times before I finally got it.

The service felt really perfunctory, like they were just going through the motions.

The staff in Milan were really straightforward and honest, no shady tricks at all. Since I’d already bought insurance back home, they didn’t try to upsell me on any extra coverage at the counter. Just a heads-up: before you return the car, make sure you fill the tank completely, take a photo of the dashboard, and keep a photo of your fuel receipt. If you don’t refuel yourself, the rental company might hit you with random refueling charges.

Super convenient right at the airport.

Super convenient to use.

Very satisfied

Their English accent was a bit hard to follow, but they handled everything really quickly.

Right at the airport, super easy to find the counter.

Our train arrived late and it was already the last pickup slot of the day, but the staff were really patient and even upgraded our car, which was a nice surprise.

Overall very satisfied – the service was smooth, the rental process was quick, barely any waiting, and everything was handled efficiently.

Overall efficiency was fine, but they sometimes rent out cars that were already reserved, which is frustrating.

Pickup was really smooth and professional, and the guy who handled my return was super friendly. The car already had over 80,000 km on it, but it ran perfectly for 11 days with zero issues and was very easy to drive. Overall, I’m really satisfied.

Return process was pretty quick and smooth.

Super easy to find and the service was top-notch—everyone was really patient. There’s even a gas station right there, so filling up before returning the car was super convenient.

Staff were pretty good, easy to talk to, and all the paperwork went smoothly following the group rental instructions. The actual car they gave us was an Audi Q2.

The staff at the store were really friendly and helpful, and even recommended the nearest gas station.

Pretty good overall.