CAR RENTAL REVIEWS ON AVIS AT MILAN MALPENSA AIRPORT, MXP

The service was excellent. Convenient and efficient.

Satisfied

Pretty good overall.

Very good.

Overall satisfied, no aggressive upselling encountered.

Excellent

We went really early so there was no line at all.
The staff explained everything very clearly and even recommended a local ETC device, which made getting on and off the highway way more convenient.

The red logo.

Super satisfied with the whole experience.

The service attitude was excellent, and they actively resolved issues and helped find solutions.

The vehicle was in good condition, and the pick-up and drop-off process was convenient.

The process of picking up and returning the car is very efficient.

Around 1pm I realized I’d left the key in the car and it had locked itself. I messaged QEEQ to help coordinate, and also called Avis to arrange a tow truck. The tow truck came around 4:30, and by 5:30 we were at the Avis service center. It was a Friday and they were technically already off work by the time we arrived, but they still helped us unlock the car and sort everything out. We didn’t get out of there until after 6, so it definitely took longer than I expected for something you’d hope to fix within the same day. Lesson learned: when renting a car abroad, always keep the key on you—never leave it in the car!

Pretty good overall.

They offer additional insurance and highway ETC, but I opted out, and the process was done quickly. A domestic driver's license is sufficient (valid until 2025/9/27).

Very satisfied

Very satisfied, both renting and returning the car were very convenient.

Super easy to find, all the rental counters are together. I’d definitely use them again next time.

Overall, quite satisfactory.

Satisfactory