10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The red logo.
Read More >5.3 /10 Average
Reviewed: Tuesday, August 5, 2025
We got a big car we didn't need that size, but the staff said the only one car available. And the car is always alarming for oil, annoying.
Read More >8.3 /10 Very good
Reviewed: Tuesday, August 5, 2025
Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.
Read More >9 /10 Excellent
Reviewed: Tuesday, August 5, 2025
I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
The tire burst, and the car didn't have a spare tire. I had to sleep in the car for a night in Monaco. They gave me another car, and I had to pay 700 euros.
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
We arrived at the AVIS store at Milan Malpensa International Airport around noon local time. The AVIS store was already quite busy with many customers. When it was our turn, the staff member initially seemed satisfactory, but her attitude changed dramatically after she learned we were not purchasing additional insurance. She started to mess with us by switching the car keys we had originally received for another set. Only after we reached the parking lot did we realize that the second set of keys was for a 5-seat car, whereas we had booked a 7-seat car. We returned to the store to raise our objection, but while she saw us waiting behind her current customer, she proceeded to serve the next customer instead of addressing our issue immediately. Eventually, we found what we assumed to be the store supervisor and explained our situation to him. This supervisor, upon seeing our order and the car keys, understood immediately and asked the staff member to rectify the issue. Although we did finally receive the keys to a 7-seat car, the staff member was notably slow and dissatisfied (even though we didn't understand Italian, dissatisfaction needs no translation). She even had to step out to get the keys (was that really necessary?). We had to approach the supervisor multiple times to inquire and understand the situation. Ultimately, the whole process delayed our car pickup by at least an hour and a half.
Read More >8 /10 Very good
Reviewed: Tuesday, August 5, 2025
The queue time was a bit long, two or three people took almost an hour.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very professional!
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very satisfied. The rental procedure at the airport counter was very convenient. The provided FIAT BRAVO was almost brand new and had great handling.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
No explanation was given for the change in car model. The vehicle was average. They do explain the existing damages beforehand, which is reassuring.
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
When returning the car, no damages were mentioned, but they immediately charged 1000 Euros after I left. When I inquired later, they refused to tell me what was damaged. I bought full coverage on Zuzuche, but neither side took responsibility, and their attitude was poor.
Read More >4 /10 Average
Reviewed: Tuesday, August 5, 2025
I booked a car on the Zuzuche website and paid the full amount. However, when I got to the store, there was no car available. They took advantage of my lack of language skills (I only speak Chinese and a few words of English) and asked me to pay an additional 531.44 euros under the guise of an upgrade. After swiping my card, I felt something was wrong (fortunately, I hadn't signed their receipt) and immediately called Zuzuche to correct the order. But I still don't know if the money that AVIS charged me can be refunded, even though the Zuzuche agent said it would be based on the actual payment (I added an extra day to my reservation).
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Professional
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
This is the first time I've left a review, and it's the worst experience. They didn't give me an SUV at all. I called the rental company, and their response was ridiculous. Yes, technically they gave me a five-seater, but are they going to give me a five-seater domestic car next time?
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
Had to wait in line for an hour.
Read More >4 /10 Average
Reviewed: Tuesday, August 5, 2025
They added a lot of insurance without informing me.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
Pretty good
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
They gave us a very beaten-up Renault. Initially, they tried to provide us with a 5-seater which we rejected! We specifically stated that we didn’t need any insurance, yet they charged us over 390 euros for so-called insurance. There was no paper contract; we were asked to sign on a very small screen. I've rented cars in Italy many times but still got tricked!
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
Overall service is satisfactory.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Quick order process, efficient staff!
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
Do not rent from Avis, they take advantage of customers. The car provided was seriously different from the one booked. Booked a Toyota, got a JEEP instead, and the fuel consumption was extremely high. Booked a gasoline car, got a hybrid instead, but using the hybrid as a gasoline car resulted in small tank capacity and high fuel consumption. I felt like I was always either refueling or on the way to refuel. The car's condition was poor as well; the car they gave me had a big dent that wasn't repaired but still rented out.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
Aggressive insurance upselling.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
Very average experience. Since I needed to drive to another country, I purchased full insurance at the Milan Airport location. However, it was a rip-off—on the first day they said it was 60 EUR, but by the third day when picking up the car, it had increased to 75 EUR per day. The staff had a terrible attitude, and it felt like robbery. Even with full insurance and returning the car with a full tank, they couldn't refund the deposit promptly.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Fairly standard and well-organized.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The overall service was excellent, and the pickup and drop-off process was very convenient.
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
They accepted our reservation payment but informed us at the store that they don’t accept Chinese driver’s licenses, which was very frustrating.
Read More >8 /10 Very good
Reviewed: Tuesday, August 5, 2025
The vehicle condition was clearly explained.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Great service.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
It was okay, not too crowded.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Pretty good.
Read More >4 /10 Average
Reviewed: Tuesday, August 5, 2025
I initially wanted to rent a German car, so I chose the VW T-Cross through Avis. In the end, after asking repeatedly, they said it was unavailable, and I had to pick between two options—the Jeep Renegade or another model I had never heard of. Well, when I arrived at the parking lot and found my car parked next to the Jeep, it turned out to be a T-Cross (not the one shown in the pictures). In that moment, I was overwhelmed with frustration.
Anyway, I still had to focus on driving. My planned journey was around 3 hours, covering approximately 300 kilometers. Let me first mention the advantages of this car—it runs, it can connect to Bluetooth, and driving it feels like handling a small truck, which is quite a unique experience. As for the downsides, it's hard to put into words. I hope to have better luck next time. Done.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very good.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The process was very smooth. Gas stations around Milan Airport are hard to find, so I returned the car without a full tank and paid proportionally. The fuel price was reasonable. Great experience!
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Pretty good.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The rental company initially recommended additional insurance, but after showing the QEEQ order indicating full coverage was already purchased domestically, the staff didn't insist further.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
When picking up the car, I told her I had purchased QEEQ insurance; she didn't say much. She also showed me which parts of the car had scratches and marked them on the diagram. During the inspection, I found a few small scratches on the door that weren't marked and informed the staff. He said it was fine as long as I took photos. When returning the car, it was very dirty inside and out due to the rain. QEEQ reminded me that cleaning was required, so I was initially worried they might charge me. However, the staff took a quick look and said everything was fine. Not long after, they canceled the €236 deposit on my credit card.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very satisfied.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
Initially, they wanted to provide us with a compact SUV, and only after we firmly disagreed did they give us the mid-size SUV we had reserved. However, the vehicle's condition was quite poor, with significant dents and scratches.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very good.
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
An extremely terrible experience! The rental car was covered in numerous dents and scratches, but none of them were marked on the pick-up document. What’s even more absurd is that when returning the car, the staff asked me to show the photos I took during pick-up. After reviewing them, they found one area I hadn’t photographed and claimed that damage was caused by me! They immediately charged over 1000 euros directly from my credit card. Absolutely ridiculous!
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Easy car pickup
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The service was excellent.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The overall service was great! The staff were friendly and professional.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.
Read More >Christopher Alsop(p)
Milan
6 /10 Average
Reviewed: Tuesday, August 5, 2025
One of the staff members misled me into buying extra insurance and was unwilling to cancel it, which is very disappointing.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
The waiting time in line was quite long.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The insurance is expensive, and sometimes the available cars are not complete.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Pretty good.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very good.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
I booked a car from Avis, but ended up with a car from a brand called DR. After searching online, I found out that DR is a brand authorized by Chery for sales in Italy. Overall, the car was in good condition, with about 8000 km of mileage, and it was fairly new.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very good, top international chain.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The location is easy to find, clearly marked.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very satisfied!
Read More >4 /10 Average
Reviewed: Tuesday, August 5, 2025
Constant reminders about charges. The car was in poor condition, and they charged over 90 euros at the end without explanation.
Read More >6 /10 Average
Reviewed: Tuesday, August 5, 2025
The vehicle provided was a compact Jeep. My flight arrived early, and I picked up the car less than an hour ahead of schedule, yet I was charged an extra half-day fee. There was no notification or explanation; instead, they claimed it was an additional fee for returning the car at a different location. It was only after Rentzucho helped mediate the situation that I realized I had been overcharged for half a day's rental. This was the first time I encountered such an issue. Honestly, I find it disappointing coming from a major rental company like Avis.
Read More >2 /10 Poor
Reviewed: Tuesday, August 5, 2025
Extremely disappointing. We originally booked a Ford with calculated trunk capacity, but they gave us an Alfa that couldn't fit everything. When we contacted Zuzuche customer service, they said we could upgrade for an additional cost. After discussing with the store, they said upgrading wasn't possible and we could only cancel and rent directly at the store. They kept reminding us we only had a few minutes left to cancel for free. We ended up renting a Peugeot 5008 at the store for 2615.7 euros, but Zuzuche refused to refund the original payment. When we asked customer service, they said it was an upgrade based on the original order. Seriously? This is so frustrating. The entire trip was spent dealing with disputes. I really don't know how that customer service agent does their job—they couldn't even handle basic communication, which resulted in us paying twice for just one car.
Read More >8 /10 Very good
Reviewed: Tuesday, August 5, 2025
Overall service was good, the staff explained patiently, and there was no forceful upselling at the store. The process was relatively straightforward, but please note that if you plan to drive across borders, you need to apply for this separately at the store.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The vehicle was in good condition, and the pick-up and drop-off process was convenient.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very satisfied, both renting and returning the car were very convenient.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The service attitude was excellent, and they actively resolved issues and helped find solutions.
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
The service was excellent. Convenient and efficient.
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