Very satisfied

Satisfied

The vehicle was in good condition, and the pick-up and drop-off process was convenient.

Overall service was good, the staff explained patiently, and there was no forceful upselling at the store. The process was relatively straightforward, but please note that if you plan to drive across borders, you need to apply for this separately at the store.

The vehicle provided was a compact Jeep. My flight arrived early, and I picked up the car less than an hour ahead of schedule, yet I was charged an extra half-day fee. There was no notification or explanation; instead, they claimed it was an additional fee for returning the car at a different location. It was only after Rentzucho helped mediate the situation that I realized I had been overcharged for half a day's rental. This was the first time I encountered such an issue. Honestly, I find it disappointing coming from a major rental company like Avis.