AUTOVIA CAR RENTAL REVIEWS IN ITALY

Extremely satisfied

The overall service is excellent.

Great value for money, definitely recommend.

The rental company did not push extra products.

The rental company was great, it’s a local business and the whole process went really smoothly.

We paid for full coverage at the rental shop, which actually cost more than the car rental itself. They gave us a new Kia, and thanks to the full coverage, returning the car was really quick—they only checked if the tank was full.

It’s been less than a week since we returned the car and so far there haven’t been any hidden charges, which is a relief. Just a heads-up: when you land in Milan, leave plenty of extra time. Our booking was for 3:00 p.m., but we spent almost 3 hours queuing at immigration, so we arrived to pick up the car 2 hours late. They then told us we had to pay an extra €162 to switch to another vehicle.

The car was pretty new and in great condition.

The staff carefully checked all my documents and the car itself was in great condition.

The return process was simple and fast, and the location was very close to the airport boarding area.

Highly efficient service; they provided a new car and upgraded the model.

Pretty good overall, they even gave me a small upgrade when I picked up the car.

The pickup and drop-off process was very smooth.

The service was excellent. Even though I didn't purchase their insurance, they didn't show any dissatisfaction.

Pickup took quite a while, the process was a bit slow.

Very satisfied, will continue to rent from this company in the future.

Everything went really smoothly with this rental. The branch is outside the airport, so once you land you just wait at the designated spot and they pick you up. I booked the cheapest Polo but they gave us a BYD ATTO 2 DM-i instead, a compact SUV that was super easy to drive and nicely equipped. We drove through the Dolomites and the mountain areas in Austria with no issues at all. On site we only had to pay a €96 cross-border fee, no other hidden charges. We’ve already returned the car; there’s a €950 deposit pending and we’re just not sure how long it will take to get it back.

Very smooth process. However, the Sicily airport branch of the same company is terrible—forced extra insurance purchase and the vehicle did not match the booked model at all.

Clear signage, and they provided a hybrid car which was more fuel-efficient.