Fantastic experience! I was given an upgrade to a brand-new Audi A4 upon arrival. The car was equipped with the latest features, and my 10-day rental was excellent.
It’s been less than a week since we returned the car and so far there haven’t been any hidden charges, which is a relief. Just a heads-up: when you land in Milan, leave plenty of extra time. Our booking was for 3:00 p.m., but we spent almost 3 hours queuing at immigration, so we arrived to pick up the car 2 hours late. They then told us we had to pay an extra €162 to switch to another vehicle.
Very smooth process. However, the Sicily airport branch of the same company is terrible—forced extra insurance purchase and the vehicle did not match the booked model at all.
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