PALERMO CAR RENTAL REVIEWS

Satisfied.

The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.

Very good.

Very satisfied.

Excellent

Great experience! I rented a Volkswagen UP but was given a Toyota Yaris instead. It was very easy to drive and fuel-efficient.

They claimed there were scratches, which delayed us for an hour, and we missed the flight from Palermo to Naples. Terrible experience.

I heard that they'll give you a hard time if you don't buy their insurance, so considering the road conditions in Sicily, I ended up getting the cheaper option. Everything went smoothly, and I even received the deposit refund notification while still at the airport.

It's okay.

This was my first time renting a car abroad, and the experience was fantastic. The car was very new, with less than 7000 kilometers driven. It was a hybrid with great power, easily handling the slopes of Taormina, and even had a hill descent control feature. Quite easy to operate.

Quite satisfactory.

I arrived at the agreed time to pick up the car, only to be told there were no available vehicles. They suggested I pay over 40 euros to upgrade to an Alfa Romeo, which I refused. Then, I was told I needed to wait an hour. After waiting another hour, they still didn’t have a car ready, and only when they were about to take their lunch break did they finally give me an MG SUV. On top of that, they didn't inform me the fuel tank was empty, nearly causing serious trouble for the rest of my trip. This was the worst car rental experience of my life.

Satisfied

The staff member we dealt with was very impatient and completely refused to acknowledge the translated document provided by the car rental platform (particularly regarding the validity period). They outright rejected the original driver's license and refused to provide a vehicle until the platform's customer service intervened online and presented an additional notarized document with extra certification. Only then, after switching to another staff member, did they reluctantly accept it.

Paid an extra 290 euros to upgrade to a hybrid automatic car.

I strongly advise everyone not to rent a car from this company! When they deliver the car, they check it with an impatient attitude, and many scratches and dents are left unmarked. After I inspected the car, I added nearly ten scratches to the contract myself. If you overlook taking photos, they'll later point to pre-existing scratches and make you pay for them when returning the car! I argued for nearly an hour, but they insisted the damage was caused by me. The scratch in question was under the lower fold of the rear bumper—a spot that's extremely hard to notice—and the scratch was very light. If the car is dirty, you can't see it at all. Still, they made me pay €195. From the outset, they kept saying, 'Pay €195; it won't cost you anything because your insurance will cover it.' I have shared my bad experience so no one else needs to fall into this trap!

Very satisfied

Satisfied

Extremely satisfied! This was the most pleasant car rental experience I've had in many years, with a brand-new and unique SUV.

Overall, it was fairly straightforward, but the car pickup process was way too slow.