CAR RENTAL REVIEWS ON SICILY BY CAR IN PALERMO

Pretty good, communication went smoothly.

Very satisfied.

The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.

The car rental company is pretty good with no major issues.

The car was nearly new. The staff was professional and courteous. Pick-up and drop of was relatively quick. On drop-off a thorough inspection of car was conducted by the staff for any damage to the vehicle.

Satisfied

The company staff was very friendly. The car was in good condition. The return process was simple.

Very good.

Satisfied, no excessive upselling.

Satisfied

It's okay.

This was my first time renting a car abroad, and the experience was fantastic. The car was very new, with less than 7000 kilometers driven. It was a hybrid with great power, easily handling the slopes of Taormina, and even had a hill descent control feature. Quite easy to operate.

I reserved a small automatic car, but they gave me a large SUV and claimed it was the smallest car available. The vehicle was very difficult to drive in the narrow, crowded streets of Sicily and consumed a lot of fuel, making the experience quite painful. On the bright side, it did improve my driving skills.

The rental process was smooth with no additional charges.

Very satisfied

Satisfied

The staff were very efficient. You can scan the QR code with your phone upon entry and complete the process within a few minutes.

The staff member we dealt with was very impatient and completely refused to acknowledge the translated document provided by the car rental platform (particularly regarding the validity period). They outright rejected the original driver's license and refused to provide a vehicle until the platform's customer service intervened online and presented an additional notarized document with extra certification. Only then, after switching to another staff member, did they reluctantly accept it.

The overall pickup and return process was quick.

This company is the busiest car rental service at Palermo Airport due to the longest queues.