It was pouring rain in Milan when I returned the car, and I couldn't see the road clearly. I didn't find a gas station near the airport, so I returned the car with two fuel bars empty, thinking they would just deduct it from the deposit. The car was in good condition otherwise, but why did they charge me €74.58?! Filling up the tank only costs around €50.

no flexibility in helping me adding the second driver. I ended up not adding it.

For crediting my points, I'm requested to post documents that Sicily by Car is not providing me. the only document that remain in my hands si the final check after the return. I have to submit it 2/3 times before it will be accepted despite the facts it has all the requested info in. Very annoying waist of time.

All is great, except for the waiting time on the car pick-up. Without any exaggeration, I landed at 14:05, spent a lot of time at the passport control(my mistake), found the sicily by car counter at 15:25 and picked up the car at 17:50 so 2 hours and 25 min - this is really unacceptable.

Check-in took longer than usual as there were 7 customers ahead of me but when I got to the counter, my time there took about 5 minutes. The service Rep was professional and quick. No issues with the car (Fiat Panda). Drop-off was also quick, took less than 5 minutes, I will definitely rent from Sicily by Car again.

very long queue at the pick up

I did not find any information is the highway fees included or not. If not, please write that by description.