Great service and easy communication.

The front desk staff was very friendly, but there was a half-hour delay in picking up the car. No upselling, and the pre-authorization was 200 euros.

The man on the counter in the car park was extremely rude and was driving dangerously around the car park! He didnt talk to us, just handed a key and didnt even show us where the car was. He looked confrontational. The man in the counter where I got my keys in the airport was lovely though.

All good. Don't rate Sicily By Car at all!