Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.

Pretty good.

When picking up the car, they tried to give me a DS instead of the Audi Q5 I had booked. They only agreed to switch after we pointed out the location of the car I had reserved. The staff seemed to intentionally delay the process, their attitude was extremely poor, and the service was very unsatisfactory.

Overall, it was good. It felt better than some of the larger car rental companies I have used before.

The car was supposed to have a full tank but only had a little over half. I tried to reach them to inform them but could never get through.

Great service. Fast and easy.