I saw online that some people mentioned this company aggressively promotes insurance, but luckily, I didn't experience any of that. During the entire rental process, they didn't push anything on me. I simply told them I had purchased full insurance through the platform. They even upgraded my car to a Volkswagen T-Cross. When returning the car, make sure to follow the GPS directions; otherwise, it's easy to miss the correct route. However, even if you make a wrong turn, Google Maps will guide you back in about five minutes, so there's no need to worry. There's a gas station near the return location, so refueling is convenient. Finally, when you arrive at the drop-off point and park the car in the designated spot, the staff will come over to inspect the car. After that, you'll just need to sign, and the process is done. Within about fifteen minutes, the pre-authorized deposit was returned to me. Overall, this car rental experience was fantastic!

Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.

Very satisfied.

Very good

Car was in good state and easy to find. Return was easy BUT we had to wait 1h40m to collect our car. Staff at the desk were extremely helpful and kind, but two people can hardly deal with twenty customers in a reasonable time. And I understand it is always like this in the evening. The counter is seriously understaffed.