PALERMO AIRPORT CAR RENTAL REVIEWS

A very satisfactory car rental experience

They promote the comprehensive insurance at the store but it's not mandatory, and the car pickup process was very quick.

Satisfied.

The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.

Very good.

Very satisfied.

Excellent

Very good.

Great experience! I rented a Volkswagen UP but was given a Toyota Yaris instead. It was very easy to drive and fuel-efficient.

Affordable cost, attentive service, and detailed inspection.

They claimed there were scratches, which delayed us for an hour, and we missed the flight from Palermo to Naples. Terrible experience.

I heard that they'll give you a hard time if you don't buy their insurance, so considering the road conditions in Sicily, I ended up getting the cheaper option. Everything went smoothly, and I even received the deposit refund notification while still at the airport.

This was my first time renting a car abroad, and the experience was fantastic. The car was very new, with less than 7000 kilometers driven. It was a hybrid with great power, easily handling the slopes of Taormina, and even had a hill descent control feature. Quite easy to operate.

Quite satisfactory.

Satisfied

The car inspection process was meticulous, and the procedures were clear. The price was affordable with no hidden charges. I didn't purchase the car rental company's full insurance but opted for the platform's insurance instead, which was half the cost. The rental company only reminded me that they wouldn't be responsible for claims; other than that, there were no issues. The vehicle was in great condition; although it was an SUV and relatively wide, having a rearview camera was very helpful, especially for parking in Sicily. I would choose them again next time. Their attitude was friendly, the inspection was thorough, and they provided airport shuttle services.

The staff member we dealt with was very impatient and completely refused to acknowledge the translated document provided by the car rental platform (particularly regarding the validity period). They outright rejected the original driver's license and refused to provide a vehicle until the platform's customer service intervened online and presented an additional notarized document with extra certification. Only then, after switching to another staff member, did they reluctantly accept it.

Very satisfied

Satisfied

The car pickup service was excellent. I purchased basic insurance on the platform and added extra insurance for over 100 Euros at the store. When returning the car, they conducted a very thorough inspection. There were three extremely minor damages that would cost only 200 Yuan to repair in China, or might not even need repair. However, the rental company charged me over 680 Euros for them. I asked what my insurance covered, and the staff told me it would have been over 1,300 Euros without insurance. Unfortunately, there's no option to upload photos here, otherwise, I would definitely upload pictures to show everyone the so-called 'scratches.'