COPENHAGEN CAR RENTAL REVIEWS

Excellent and quick service.

The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.

Satisfied

This trip covered Denmark, Norway, and Sweden, spanning 1900 kilometers. From pickup to drop-off, including handling a tire pressure alert by contacting customer service and resolving it perfectly, the overall experience was excellent. The car's trunk is spacious enough to accommodate two 26-inch suitcases, two 24-inch suitcases, one mini suitcase, and a large tote bag. Make sure to choose the full insurance option.

It was just okay. They try to upsell insurance.

Very satisfied

Standard service attitude, no pressure to purchase insurance, high efficiency.

The overall service at the store is excellent. I've used Avis in multiple countries, and this location has the best service. They go over the rental contract with you step by step. During business hours, car inspections are done in person upon return. The car condition is decent, although one rear-view mirror is slightly loose, it does not affect driving.

Very good.

The actual car received was the Corolla Cross, the hybrid SUV version of Corolla, which is quite fuel-efficient.

The rental company upgraded me to a Peugeot 2008 SUV.

The store was easy to locate with navigation, the process was smooth, the car was clean, and it was easy to operate.

Excellent service

Excellent

It's acceptable.

Satisfied

The car had mechanical issues, which caused problems during the trip and delayed our schedule.

Pretty good. The rental company is excellent—left my phone behind, but they managed to find it and return it.

Free shuttle service.

Perfect staff at the counter.