CAR RENTAL REVIEWS ON BUDGET IN HAWAII - HAWAII ISLAND

Very few people, staff were super friendly, no hard selling at all. The car was basically brand new, very clean and in great condition. Drop-off was easy and really efficient.

The location is easy to find, and they efficiently replace the car if there are any issues.

Really great experience, the service was top-notch.

The location was super easy to find and the staff were really welcoming and helpful.

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

Pretty happy with the whole experience!

The reserved vehicle was not available, and a different model was provided.

Overall service was great. There weren’t too many people, but I still had to wait in line for a bit. The staff processed everything super fast and they gave me exactly the car I wanted—a red Wrangler that looks amazing in photos.

Overall satisfied, I give it 90 points.

Good

Satisfied

Very satisfied

Very satisfied.

Very satisfied, convenient and quick.

One of the latches on the soft-top Wrangler was broken, so when it poured, water leaked in… There weren’t any other Wranglers to swap into, so I just had to put up with it. Then on the way down from the volcano the wind was so strong it literally lifted the top—such a mess… But once we’d already been up to the stargazing lookout, I didn’t really care anymore. They switched me into a very new Altima and the rest of the trip was smooth sailing—sedans are definitely more comfortable.

Very satisfied.

Picking up and returning the car went very smoothly.

It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.

Service was pretty good.

We arrived on the shuttle from the cruise terminal to the airport, so there was a bit of a wait when a whole busload showed up at once. But when it was finally my turn, the check-in was almost unbelievably smooth. I walked into the lot focused on finding the “Hyundai” I’d booked and couldn’t see it anywhere. Then I hit the button on the key, and boom—the Mustang convertible right next to me lit up to say hello!