They charged $13/day for toll tag which is insane. if I refused this charge, they said they would charge $15 for every toll I passed or I need to drive on non toll roads through out my 10 day rental. I am deeply disappointed with this policy which costed me additional $130 which basically negated to cost savings I got from them and easy rental cars
About QEEQ:10.0/10
You need to make the toll charges and any other extra charges very transparent during the booking process. Here it ended me costing an additional $130
The car rental process was very quick. There was no Jeep available temporarily, so we got upgraded to a Ford Expedition, a super large SUV that was very comfortable, with no change in price.
There were some hassles while renting the car, but returning it was very convenient. However, if you use the car for an extra day, you have to pay an additional day’s fee, which differs from what was written on the rental agreement. The agreement stated an extra day would cost $44, but when we inquired, we were told it would be $130.
When I arrived at the counter, they immediately told me the car model I booked was unavailable. The replacement car was a size smaller. They claimed all the remaining cars were reserved, clearly trying to take advantage of me. Additionally, they had no idea how to register two drivers for the same car, meaning I paid extra for a second driver for nothing. The rental and insurance documents didn’t reflect the second driver feature. They also said the car had CarPlay, but it came without a connection cable. When I asked at the counter, they told me I had to provide my own cable. In the U.S., you can't go anywhere without map navigation, so I was very frustrated. Fortunately, I had purchased full coverage insurance, so the staff couldn’t upsell me on additional insurance. After multiple negotiations, they waived a $25 fuel fee for me.
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