DETROIT AIRPORT CAR RENTAL REVIEWS

I reserved a Sienna from the AVIS Detroit airport location, but upon arrival, they gave me a Dodge Caravan with 70,000 miles on it. Then, after driving the Caravan for two hours, the engine light came on indicating a fault. Feeling really concerned, I drove to the AVIS location at Toledo Airport with the warning light on to exchange the car, and they ended up giving me a Toyota 4Runner. Overall: Poor experience, low-quality vehicles provided! It wasted my travel time and ruined my travel experience.

Reputable brand

Renting a car in the US, the gas pump is not very easy to use.

It went smoothly.

I booked a Ford Focus, but it wasn't available, so they gave me a small car, a Kia, instead. I prepaid for 35 days, returned the car two days early, but they didn't refund the money for those two days. Poor service.

The Black gentleman patiently listened to my awkward Chinese-style English and was considerate of my feelings throughout.

Very satisfied, great service, and extending the rental is quite convenient.

Very satisfied, the process is simple.

Avis were great except for the initial pickup. There was a long wait for the shuttle bus and the counter was very busy and very slow - under manned? However, no hard sell of extras, just took the card deposit and handed over the keys.

Very easy and smooth.

The service is very thoughtful and user-friendly. The staff are enthusiastic, professional, and efficient. The vehicle is clean and hygienic, offering an excellent driving experience!

Excellent

It's okay.

I booked a Suburban but was downgraded to a Jeep.

The car pickup at Detroit airport was very quick, with no waiting in line.

Convenient pickup and good vehicle condition.

Satisfied

Very satisfied

There are too few vehicle options and long queues. The first time, there were no cars of the same class available, so I was upgraded to a much larger car, which was difficult to drive. The second time, the car I got had a flat tire, and I had to go back to exchange it. The third time, I was given a Mitsubishi.

Overall service was good.

I often rent cars from this company.