EUROPCAR CAR RENTAL REVIEWS IN MEXICO

It's acceptable.

Excellent

Relatively friendly.

Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.

Europcar is very efficient. The entire pick-up process is quick and transparent, with information entered on a tablet.

Un auto prácticamente nuevo

Plataforma fácil de emplear

The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!

The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.

There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.

Very satisfied.

Very good, highly recommended.

Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.

If the price is reasonable next time, I will still choose an international brand. It's more trustworthy and has fewer hidden tricks!

All documents were sent directly via email, which was quite efficient. There was no excessive upselling, and the staff had a relatively professional and responsible attitude.

Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.

Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices

Platform ok but should warn better on quality of car providers

Great and quick pickup process.

Renting a car was very convenient.

No hidden charges.

The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great.