MONTERREY CAR RENTAL REVIEWS

Very good, no additional charges or upselling.

Se nos entregó otro auto al solicitado, pedimos el cambio del similar y salimos con una kicks Nissan

Compramos seguro y aún así nos cobraron seguro en las oficinas de Alamo, así que deberían devolver la compra que realizamos a través de Qeeq, no se utilizó pues nos dijeron que solo funcionaba a través de reembolso.

Good.

It's okay, just a bit of communication issues.

I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.

Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.

Excellent service, great attitude, easy-to-find locations, affordable prices, and very new vehicles.

Satisfied

Auto normal, costo arriba de lo esperado, me entregaron el auto con 3/4 de gasolina pero al retorno muy amables me hicieron ajuste, la atención de la Srita Karina Muñoz de primer nivel mi reconocimiento para ella.

Buen proceso de atención, seguimiento a la reserva

The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.

Fast processing by a global chain.

Very good.

The staff were enthusiastic and responsible.

The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great.

MEX used to have paper contracts, but now they have switched to an electronic system. After hiring a new team of employees, the service quality has improved noticeably—there’s less of the unresponsive attitude from before. Processes are now clearer, and communication is more systematic. That said, the training for new employees still needs to be improved. When selecting a vehicle, you need to be extra cautious to avoid being 'downgraded.' For instance, if you book a Kia Forte, make sure you get at least an Omoda O5, Jetta, or Nissan Sentra; otherwise, it’s considered a downgrade, so be vigilant! If you reserve an MG, it’s common to be given an MG5 or a KIA K3 instead. And if you get an Omoda, don’t get too excited—the car usually has over 20,000 kilometers on it and may have some minor issues like low tire pressure (you may need to inflate them at a gas station), damaged in-car equipment (CarPlay might not work, backup cameras could malfunction), and more. If you can deal with these minor issues, go ahead with the rental; otherwise, you’ll need to request a replacement vehicle. In conclusion, stay patient and enjoy driving in Mexico!

Great and convenient.

The price is the cheapest.