13 Car Rental Brands in Monterrey, Nuevo Leon, Mexico

Reviewed: August 29, 2025

MEX used to have paper contracts, but now they have switched to an electronic system. After hiring a new team of employees, the service quality has improved noticeably—there’s less of the unresponsive attitude from before. Processes are now clearer, and communication is more systematic. That said, the training for new employees still needs to be improved. When selecting a vehicle, you need to be extra cautious to avoid being 'downgraded.' For instance, if you book a Kia Forte, make sure you get at least an Omoda O5, Jetta, or Nissan Sentra; otherwise, it’s considered a downgrade, so be vigilant! If you reserve an MG, it’s common to be given an MG5 or a KIA K3 instead. And if you get an Omoda, don’t get too excited—the car usually has over 20,000 kilometers on it and may have some minor issues like low tire pressure (you may need to inflate them at a gas station), damaged in-car equipment (CarPlay might not work, backup cameras could malfunction), and more. If you can deal with these minor issues, go ahead with the rental; otherwise, you’ll need to request a replacement vehicle. In conclusion, stay patient and enjoy driving in Mexico!

Reviewed: May 23, 2025

Reviewed: April 4, 2025

The price is the cheapest.

Reviewed: July 22, 2025

Good.

Reviewed: June 6, 2025

The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great.

Reviewed: May 25, 2025

Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.

Reviewed: November 15, 2024

The staff were enthusiastic and responsible.

Reviewed: October 18, 2024

Fast processing by a global chain.

Reviewed: March 9, 2025

Reviewed: December 28, 2024

Auto normal, costo arriba de lo esperado, me entregaron el auto con 3/4 de gasolina pero al retorno muy amables me hicieron ajuste, la atención de la Srita Karina Muñoz de primer nivel mi reconocimiento para ella.

Reviewed: December 17, 2024

It's okay, just a bit of communication issues.

Reviewed: November 6, 2024

Very good, no additional charges or upselling.

Reviewed: August 12, 2024

The service was very satisfactory.

Reviewed: November 13, 2024

Se nos entregó otro auto al solicitado, pedimos el cambio del similar y salimos con una kicks Nissan

Reviewed: October 2, 2021

Reserve un Jetta y al no tener el mismo modelo nos ofrecieron un coche mejor en todos los aspectos sin ningun costo.

Reviewed: October 11, 2024

Very good.

Reviewed: April 27, 2024

Very good, the car is basically new.