CAR RENTAL REVIEWS ON MEX AT MONTERREY INTERNATIONAL AIRPORT, MTY

Muy buen servicio. La asesora Carmen muy atenta y servicial.

Plataforma muy intuitiva, facil de reservar.

Satisfied

I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.

Satisfied

The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.

Average. The car rental company at Monterey Airport neither has a counter nor staff on site. It took a long time to figure out that you have to call them to arrange a pickup. The car provided was different from the one originally selected, and there were issues with the car itself, such as windows not rolling up and the sunroof not working—overall, the condition was mediocre. Additionally, if you forget to refuel, the company will charge extra for it.

The service attitude was very good, but they still tried to sell me insurance.

MEX used to have paper contracts, but now they have switched to an electronic system. After hiring a new team of employees, the service quality has improved noticeably—there’s less of the unresponsive attitude from before. Processes are now clearer, and communication is more systematic. That said, the training for new employees still needs to be improved. When selecting a vehicle, you need to be extra cautious to avoid being 'downgraded.' For instance, if you book a Kia Forte, make sure you get at least an Omoda O5, Jetta, or Nissan Sentra; otherwise, it’s considered a downgrade, so be vigilant! If you reserve an MG, it’s common to be given an MG5 or a KIA K3 instead. And if you get an Omoda, don’t get too excited—the car usually has over 20,000 kilometers on it and may have some minor issues like low tire pressure (you may need to inflate them at a gas station), damaged in-car equipment (CarPlay might not work, backup cameras could malfunction), and more. If you can deal with these minor issues, go ahead with the rental; otherwise, you’ll need to request a replacement vehicle. In conclusion, stay patient and enjoy driving in Mexico!

Great and convenient.

The price is the cheapest.