MEXICO CITY AIRPORT CAR RENTAL REVIEWS

The actual supplier was Budget. At the Mexico City airport location, the staff member, a woman, appeared stern but was actually very kind.

Good.

The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.

There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.

Very satisfied.

The rental company did not inform us that the license plate was prohibited from driving on Saturdays. We were stopped by the police, fined $200, and the car was impounded for two days. Eventually, we paid a $100 bribe to get released. We drove back to the hotel and didn't go anywhere for the rest of the day. When returning the car, we tried to discuss the issue, but the rental company refused any compensation. Maybe QEEQ can help resolve this problem.

It's best to rent from an international car rental chain. The vehicles are in good condition, and the service is great. They're also lenient about minor scratches when returning the car. They explicitly mention that scratches under 5cm are not charged.

Very satisfied.

Very good, highly recommended.

No issues.

Cost-effective, but the service could be improved.

If the price is reasonable next time, I will still choose an international brand. It's more trustworthy and has fewer hidden tricks!

Pretty good, their English is quite good. Completed the formalities at the terminal and took a shuttle bus to pick up the car. I picked up the car at T2 and returned it at T1 without any issues. No insurance upselling.