Overall it was okay. As soon as I got off the plane I went straight to the rental counter and there was a long line, waited ages. Every other counter had two staff, but Europcar only had one. The guy at the counter tried to upsell me insurance, but I turned it down.
I booked a Corolla but ended up with some kind of Changan instead—not sure which model—but the car was really new, only about 9,000 km on it. Pick-up and return were both super quick, the staff were very nice, and my deposit was fully refunded just a few hours after drop-off.
The staff at the rental counter were super friendly, there was no line, no pushy upselling, and no hidden charges at all. Honestly a perfect car rental experience.
Great experience overall – everything was smooth and really fast! They don’t insist you wash the car before returning it, though we did keep it pretty clean anyway.
Absolutely amazing experience. They dropped the car off at the airport so we could hop in as soon as we landed. We drove out to Green Mountain, then stayed two nights in Muscat after returning the car, so we dropped it off directly at their office. The service was spot on, no upselling at all. They even included an airport drop-off, and the guy told us if we ever needed a ride anywhere and he was at the shop, he’d just take us himself. Honestly, fantastic and flawless.
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View more >Pickup and return were both super smooth.
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