The service was excellent. The staff was already waiting at the airport when I got off the plane. Returning the car was simple; I dropped it off at the store, completed the procedures quickly, and they promptly drove me to the airport.
After returning the car, I was charged R464.80 without any explanation of the fees. I only found out from my credit card statement, as the rental company did not notify me via email or other means.
Everything went really well except drop-off took a bit longer than expected. They even upgraded me to a brand-new Audi Q3 for free, which was awesome. I’d definitely use them again.
Super easy pickup, everything was done really efficiently, no hard sell on extra insurance, and the car itself was in great shape—only about 30,000 km so it felt pretty new.
The staff were really friendly and proactive, their service attitude was great. They answered all my questions in detail, and the information they provided was very thorough. The car was extremely clean and hygienic, and the overall condition was very good—basically felt like a new car. My only gripe is with the QEEQ insurance. It’s not handled directly through the local rental company but arranged through China, so if anything happens you have to pay out of pocket first and then claim reimbursement from the insurance back home.
The staff at the rental place were super proactive and friendly, the car itself was in great condition, and the interior was really clean. Overall, it was a very pleasant experience.
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View more >Everything was excellent.
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View more >My only gripe is with the QEEQ insurance. It’s not handled directly through the local rental company but arranged through China, so if anything happens you have to pay out of pocket first and then claim reimbursement from the insurance back home.
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