The car rental service was quite good. I booked a Mitsubishi but got a Haval H6 instead. It's a bit large, but I got used to it and found it quite fuel-efficient.
Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.
About QEEQ:10.0/10
Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.
I had previously rented directly from this company. While they do promote additional services, I personally had no issues with my experience. It was pretty good.
I have rented from this company before in Australia, and both the pickup and drop-off processes were very simple. To avoid unnecessary misunderstandings and trouble, you can follow QEEQ's instructions to take photos during pickup and drop-off. The staff were very attentive, and since my English is not great, the communication took a bit longer.
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Monica Kent
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