When I arrived at the location, they said there were no cars available, so they upgraded me to a 7-seater Ford. Despite purchasing full insurance, I was inexplicably charged an additional 93 New Zealand dollars after returning the car. I contacted the platform several times over several days but received no response, and I have already filed a complaint with 12315.
The overall service was acceptable. However, the car had a strong vomit smell left by the previous renter, which persisted throughout the rental period. It made us feel very nauseous.
The service was good, pick-up and return were convenient, and the deposit refund was quick with no unnecessary fuss. A very positive car rental experience. Although the car wasn't a Rav4, it was of the same class, and quite good.
The store is easy to find, the rental process is quick, the car is in great condition, costs are transparent, and the store even provided a self-driving guide for easy orientation.
The vehicle provided was very new and in excellent condition. Returning the car was very simple – just handing over the keys was enough. Overall, very satisfied.
For actual service, just go with Hertz. In Queenstown, renting a car requires queuing for the paperwork, but both pickup and drop-off are relatively convenient when using Hertz directly.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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