CAR RENTAL REVIEWS ON EUROPCAR IN AUCKLAND

Awesome!!

Awesome!!

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Waiting time maybe need to improve, because I only seen 3 staff at the counter with a lot of customer still waiting the queue

Overall service is good, very enthusiastic.

The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal

Very satisfied

The service is quite good.

Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.

Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.

Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.

Good experience with Europcar. Quick and friendly service both at pickup and drop off.

I had previously rented directly from this company. While they do promote additional services, I personally had no issues with my experience. It was pretty good.

The rented car had quite a few scratches, but everything else was good.

It's okay, pretty standard.

NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!

It's okay.

Not bad, but they changed the car.

Very satisfied.

Pretty good, but had to wait a while for the car to arrive.