Europcar experience was very good. QEEQ experience was terrible. I will not use them again.
Andy
New Zealand
Reviewed: Thu, Feb 20, 2025
About Europcar:10.0/10
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour.
We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal.
The domestic terminal staff were very helpful, even staying after closing time to ensure we were served.
They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
Reply by Qeeq: Thank you for your review of QEEQ.
We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
their service was fantastic and did their best to assist me resolve the issue with getting the right size vehicle at an extra cost.
About QEEQ:8.0/10
I was not provided with an Outlander as originally promised. Europcar pointed out that the vehicle classification in the booking is "Small SUV" and booking and gave me a Mitsubishi ASX. I therefore had to pay an additional NZD$480 to get the Outlander. This is the first time I have had an issue with a Qeeq booking
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Europcar experience was very good. QEEQ experience was terrible. I will not use them again.
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