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Live chat Email us Service Code: 9421998125
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Reviewed: Thu, Jan 30, 2025
About Europcar: 2.0 /10
The queue was long, and the staff worked very slowly. I waited for almost an hour.

Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT

Phil Adela

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Reviewed: Sat, Jul 20, 2024
About Europcar: 6.0 /10

Switched to a Ford Mustang Mach-E, and the condition was average.

We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)

About QEEQ: 10.0 /10

Milo Ruth

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Reviewed: Sat, Mar 23, 2024
About Europcar: 2.0 /10
This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.

WOJTEK

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Medium SUV | Ford Ranger Canopy or similar
Reviewed: Tue, Mar 3, 2020
“No problems throughout”
About Europcar: 10.0 /10
Smooth and easy
About QEEQ: 10.0 /10
Good price with little hassle

T.Storer

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Full Size Van | KIA Carnival or similar
Reviewed: Thu, Jan 16, 2020
About Europcar: 9.3 /10
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
About QEEQ: 10.0 /10
Great service! Look forward to using you again in the future!

R.Buckthought

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Medium SUV | Suzuki Vitara or similar
Reviewed: Sun, Jan 5, 2020
“Won’t use europcar again”
About Europcar: 8.7 /10
We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all

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