Europcar, Auckland City Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Auckland City Information, Car Rental Instructions & Policies

Address

73 SHORTLAND STREET, 1010, AUCKLAND, NORTH ISLAND, NEW ZEALAND

Telephone

+6493795080

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -12:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	100% of the rental car rate plus NZD 200	30-60
Ds Ds3 Hyundai Tucson-4wd Toyota Kluger Hybrid Chevrolet Tahoe Mini Cooper Automatic O Similar Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Polestar 2 Mercedes-benz Cla Audi Q3 Peugeot 2008 Or Similar Mercedes E-class Tesla Model X E Class Cab Ford Taurus Show more > Ds Ds3 Hyundai Tucson-4wd Toyota Kluger Hybrid Chevrolet Tahoe Mini Cooper Automatic O Similar Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Polestar 2 Mercedes-benz Cla Audi Q3 Peugeot 2008 Or Similar Mercedes E-class Tesla Model X E Class Cab Ford Taurus Premium Audi A4 Avant Volvo Xc60 Genesis G70 Or Similar Kia Carnival To Rav4 Hybrid Mercedes Gle Prestige Aiways U5 Volvo Xc40 Toyota Proace Verso Mercedes Gle 22 Seat Bus Special Pack up ^	100% of the rental car rate plus NZD 500	15-30
Ds Ds3 Hyundai Tucson-4wd Toyota Kluger Hybrid Chevrolet Tahoe Mini Cooper Automatic O Similar Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Polestar 2 Mercedes-benz Cla Audi Q3 Peugeot 2008 Or Similar Mercedes E-class Tesla Model X E Class Cab Ford Taurus Show more > Ds Ds3 Hyundai Tucson-4wd Toyota Kluger Hybrid Chevrolet Tahoe Mini Cooper Automatic O Similar Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Polestar 2 Mercedes-benz Cla Audi Q3 Peugeot 2008 Or Similar Mercedes E-class Tesla Model X E Class Cab Ford Taurus Premium Audi A4 Avant Volvo Xc60 Genesis G70 Or Similar Kia Carnival To Rav4 Hybrid Mercedes Gle Prestige Aiways U5 Volvo Xc40 Toyota Proace Verso Mercedes Gle 22 Seat Bus Special Pack up ^	NZD 500	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, AMEX

UnionPay,JCB,Discover are not accepted.

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Ds Ds3, Hyundai Tucson-4wd, Toyota Kluger Hybrid, Chevrolet Tahoe, Mini Cooper Automatic O Similar, Nissan Leaf, Vw T-roc Cabrio, Chevrolet Bolt, Polestar 2, Mercedes-benz Cla, Audi Q3, Peugeot 2008 Or Similar, Mercedes E-class, Tesla Model X, E Class Cab, Ford Taurus, Premium, Audi A4 Avant, Volvo Xc60, Genesis G70 Or Similar, Kia Carnival, To Rav4 Hybrid, Mercedes Gle Prestige, Aiways U5, Volvo Xc40, Toyota Proace Verso, Mercedes Gle, 22 Seat Bus, Special

Car rental with debit cards is also accepted and listed as below: Visa, Master

Note that two debit cards may be asked for upon pickup if your rental car falls into these car types: Ds Ds3, Hyundai Tucson-4wd, Toyota Kluger Hybrid, Chevrolet Tahoe, Mini Cooper Automatic O Similar, Nissan Leaf, Vw T-roc Cabrio, Chevrolet Bolt, Polestar 2, Mercedes-benz Cla, Audi Q3, Peugeot 2008 Or Similar, Mercedes E-class, Tesla Model X, E Class Cab, Ford Taurus, Premium, Audi A4 Avant, Volvo Xc60, Genesis G70 Or Similar, Kia Carnival, To Rav4 Hybrid, Mercedes Gle Prestige, Aiways U5, Volvo Xc40, Toyota Proace Verso, Mercedes Gle, 22 Seat Bus, Special

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 18 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Vehicles cannot travel on ferries. Europcar offers an inter-island service: return the car at one terminal and collect another on the next island. Only one exchange allowed per rental. Contact info@europcar.co.nz at least 5 days before ferry crossing.

Ferry Transportation: Not Allowed

Europcar does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

10.9 mi from Auckland Airport

Railway Stations

0.2 mi from Britomart Train Station

3.1 mi from Meadowbank

3.3 mi from Greenlane

Hotels

0.2 mi from Grand Mercure Auckland

0.2 mi from Avani Metropolis Residences

0.4 mi from Zodiak\'s 1 Bedroom on Princes Wharf

Other Landmarks

0.3 mi from Sky Tower

1.1 mi from Auckland Harbour Bridge

2 mi from Mount Eden Domain

CHECK RATES

Map view of Europcar Store Location

coordinates: -36.847 174.7696

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 3.7
Vehicle cleanliness: 3.6
Spaciousness: 3.8
Counter staff: 3.2
Pick-up location: 3.5
Drop-off location: 3.6
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Karthikeyan
Auckland
9.8 /10 Excellent
Reviewed: Friday, August 31, 2018
Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.
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Michel S.
Auckland
9 /10 Excellent
Reviewed: Monday, December 30, 2019
The service at Europcar was fast and efficient. Since they didn't have my booked car model, I received an upgrade which was a very pleasant surprise. I booked a Toyota Highlander and received a brand new Mercedes GLC. I loved it!
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Kartik Bhalla
Auckland
10 /10 Excellent
Reviewed: Monday, December 30, 2019
Upgraded & well maintained..!!
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Tom Kwok
Auckland
7.3 /10 Good
Reviewed: Wednesday, January 1, 2020
I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose. But the staff services are good overall!
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S.Zena
Auckland
8.7 /10 Very good
Reviewed: Friday, January 3, 2020
Basically service was good. There were two staff working. One was super helpful and friendly, the other needs more training, I think. He didn’t know how to install the child car seat. We ordered a car seat in advance, so we were a bit annoyed to find that it hadn’t been installed before we arrived to pick up the car. Other than that we had a very good experience.
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Anonymous
Auckland
7 /10 Good
Reviewed: Sunday, February 9, 2020
It was a terrible experience when you pay for a small SUV and you get a sedan and you are told its a similar vehicle. The staff had no interest or care, all they kept saying is it has 5 seats and can hold your bags.
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K.Smith
Auckland
9 /10 Excellent
Reviewed: Saturday, February 22, 2020
Disappointed as they have overcharged me. Booking was for NZ$316.83 (AU$302.83) + $200 bond, So AU$502.83 was frozen on credit card. But when I returned the car they charged my card with NZ$373.83 instead of the $316.83, petrol was filled there was no reason to take any extra. Invoice still has not been supplied despite requested. Further they were still holding the AU$502.83 a week later in pending as well as being paid on the 17th for the car. So they had double dipped my card for 5 working days overdrawing it as well as taking an extra $57 with no explanation.
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B.Zheng
Auckland
10 /10 Excellent
Reviewed: Thursday, August 25, 2022
Booked a Kia Cerato, the staff gave me an Audi A1. Really surprised me. Feeling this is the best rental company in the world.
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Taina Digia
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, October 4, 2022
Nice car, well maintained and the service was superb
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M.Zamora
Auckland
9.7 /10 Excellent
Reviewed: Monday, March 4, 2024
Autos muy modernos y seguros, atención en el mostrador muy amable y simpática.
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Oliver Penn
Auckland
8 /10 Very good
Reviewed: Friday, September 9, 2016
Quick processing
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Lionel Johnson
Auckland
6 /10 Average
Reviewed: Monday, February 26, 2018
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Gwendolyn Elinor
Auckland
8 /10 Very good
Reviewed: Thursday, December 29, 2016
The service is quite good.
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Cara Garden
Auckland
10 /10 Excellent
Reviewed: Tuesday, May 15, 2018
This was my first time renting a car abroad. I have to say, their service is impeccable. Even though there was a language barrier, we had a translator, so there were no issues at all.
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Cedric Flynn
Auckland
10 /10 Excellent
Reviewed: Friday, November 2, 2018
Very satisfied
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Jonas Wilson
Auckland
2 /10 Poor
Reviewed: Monday, February 11, 2019
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Pamela Crofts
Auckland
10 /10 Excellent
Reviewed: Friday, January 8, 2021
Satisfied, the car was much better than reserved.
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King Ford
Auckland
8 /10 Very good
Reviewed: Wednesday, June 19, 2024
The staff didn't explain clearly and added the cost of a full tank of fuel, but it was refunded after negotiation.
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Elma Ferdinand
Auckland
10 /10 Excellent
Reviewed: Thursday, February 1, 2024
Very satisfied
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Antony Rossetti
Auckland
8 /10 Very good
Reviewed: Monday, May 5, 2025
It's okay, pretty standard.
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Gustave Malory
Auckland
10 /10 Excellent
Reviewed: Monday, August 18, 2025
Very satisfied.
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Arlene Christopher
Auckland
10 /10 Excellent
Reviewed: Monday, September 8, 2025
The rented car had quite a few scratches, but everything else was good.
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Boris Robert
Auckland
10 /10 Excellent
Reviewed: Monday, October 6, 2025
Very good, satisfied.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Saturday, February 28, 2026
First time driving a Haval J6 hybrid and I’m really impressed – great performance, easy to handle, and the car is in excellent condition.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Monday, April 6, 2026
The location was easy to find and both pickup and drop-off were really quick.
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