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I would rather forget it

Reviewed: Sun, Feb 9, 2020
About Europcar: 7.0 /10
It was a terrible experience when you pay for a small SUV and you get a sedan and you are told its a similar vehicle. The staff had no interest or care, all they kept saying is it has 5 seats and can hold your bags.
About QEEQ: 8.0 /10
If you are going to let people book a SUV can you atleast make sure it comes with some sort of guarantee that your customers dont end up in a sedan. If I wanted a sedan, I would have booked a sedan and saved money. Im writing this review and I kind of know there is no hope in hell anything is going to come of it, but I have to try.
Small SUV | Holden Trax or similar

Relevant Reviews on Europcar AUCKLAND CITY

Antony Rossetti

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Reviewed: Mon, May 5, 2025
About Europcar: 8.0 /10
It's okay, pretty standard.
About QEEQ: 10.0 /10

Elma Ferdinand

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Reviewed: Thu, Feb 1, 2024
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Oliver Penn

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Reviewed: Fri, Sep 9, 2016
About Europcar: 8.0 /10
Quick processing
About QEEQ: 10.0 /10

Tom Kwok

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Medium SUV | Chevrolet Equinox or similar
Reviewed: Wed, Jan 1, 2020
“Car pick up totally not my booked type, no similar car type provided”
About Europcar: 7.3 /10
I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose. But the staff services are good overall!
About QEEQ: 8.0 /10

Karthikeyan

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Mini Van | KIA Carnival or similar
Reviewed: Fri, Aug 31, 2018
“Eurocar is excellent. No any specific words required to explain. Simply great.”
About Europcar: 9.8 /10
Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.
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