OK MOBILITY CAR RENTAL REVIEWS

The staff at the store were very helpful. They informed us about nearby fuel stations and explained the procedures for picking up and returning the car. The return process was also very efficient.

Very good

Arrived at the store on time but did not get the reserved car model. Refused to upgrade the model unless purchasing the in-store insurance. The staff initially gave a larger but more rundown MG, with parts of the undercarriage guard falling off. Request to change the car was denied. After over an hour of communication with the platform and finally contacting the store manager, we got a SEAT. The staff were very rude.

Overall service was good, and there was no forced consumption.

There were a lot of people picking up cars, they suggested insurance but didn't push too hard.

Had to wait a bit while picking up the car as there were quite a few people, but overall it was fine.

Very satisfied, unexpectedly good service.

It went smoothly, the location was easy to find, and the car pickup was inside the terminal, which was very convenient.

Excellent! The deposit was refunded immediately after returning the car. The car was easy to drive! Superb service!

Very satisfied, giving full marks.

OK mobility requires a deposit of around 2000 euros at the time of pickup if you don't purchase their full insurance.

The airport guidelines are detailed with illustrations, and there are dedicated shuttle services. The service is enthusiastic and attentive.

Satisfied

We already purchased insurance through Zuzuche, which includes coverage for Andorra and Portugal. Why are we being forced to buy an additional 530 Euro insurance?

Not bad

There are plenty of vehicles, but the chances of model replacement are relatively high.

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

The service attitude was excellent.

Great service attitude.

The service was excellent, enthusiastic, and efficient. Since our flight on the second day was in the evening, the store even agreed to store our luggage for free. The car was in great condition. We originally booked a Toyota Corolla, but we were given a Volkswagen of the same class upon arrival.