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Last updated on: September 18, 2025
161Rental Locations
81Airport Locations
Map View of Car Rental Locations in Milan
NOLEGGIARE
6.9/10
Hertz
7.9/10
Sicily By Car
8.3/10
Europcar
8.5/10
Centauro
7.5/10
Felirent
8.3/10
Alamo
7.6/10
Budget
6.7/10
Locauto
9.1/10
ecovia
7.3/10
FLIZZR
6.7/10
Avis
6.9/10
RentSmart24
8.4/10
CiAO
5.0/10
OK Mobility
7.1/10
Rental Plus
8.7/10
SURPRICE RENT A CAR
5.7/10
AUTOVIA
6.5/10
italy car rent
7.9/10
DRIVALIA
7.2/10
GREEN MOTION
7.9/10
B-RENT
5.4/10
Shouqizuche
7.1/10
SRC Rent Car
7.3/10
Enterprise
8.6/10
Liigu Mobility
6.0/10
GOLDCAR
6.3/10
Maggiore
7.0/10
Keddy by Europcar
8.1/10
Leasys
8.8/10
OPTIMO RENT
8.0/10
Dollar
8.0/10
Target Rent Italy
8.1/10
Thrifty
6.7/10
Interrent
8.8/10
Rhodium
5.5/10
Firefly
7.3/10
autoclick
8.0/10
JOYRENT
8.0/10
Marguerite Robin
Milan
Frank Milton
Milan
Reviewed: July 30, 2025
They provided a brand-new nine-seater car with a spacious trunk and third-row seating! Very satisfied! Remember to purchase full insurance so that if minor incidents like scratches occur to the car, you won't need to contact the police or report to the rental company. You can simply mention it when returning the car.
Penny Senior
Milan
Reviewed: July 23, 2025
Fluent English, highly efficient, and ample vehicles available.
Donahue Rudolph
Milan
Matthew Horatio
Milan
Eileen Doherty
Milan
Reviewed: August 28, 2025
Pretty good. The car pickup, return, and deposit refund were all very quick.
Douglas Bunyan
Milan
Reviewed: August 16, 2025
I arrived at the store at 8 a.m., waited in line for 40-50 minutes. There were only two counters, and the processing speed was very slow. The service attitude was acceptable. They tried to upsell and automatically added a refueling service fee to the bill, saying it would be refunded upon returning the car with a full tank. They gave me a Toyota Yaris with 4500 km mileage. Overall, the vehicle condition was good.
Ursula Partridge
Milan
Conrad Wilhelmina
Milan
Reviewed: September 6, 2025
Purchased full insurance offline, handed over the car keys and left. Very hassle-free.
Octavia Edith
Milan
Louis Barney
Milan
Reviewed: August 19, 2025
We originally booked pickup and drop-off at 10 AM, but we arrived earlier after clearing customs and went to the rental store. After communicating with the staff, they allowed us to pick up the car at 9 AM and return it at 9 AM. Although we reserved a Peugeot 3008, they gave us a SEAT instead. The car had enough space—it fit a 30-inch suitcase, two 20-inch suitcases, three carry-on bags, and a large carton, which was quite impressive. Last year, we rented a 3008 and were given a 308. My husband, who was the driver, said the SEAT felt less powerful compared to the 308. The car was quite new, with only around 8,000 kilometers on it. It was a gasoline vehicle and consumed more fuel, but everything else was fine. We purchased full insurance separately, which cost 535 euros for 10 days. It was expensive, but it gave us peace of mind.
Gwendolyn Elinor
Milan
Penny DuBois
Milan
Reviewed: September 7, 2025
We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.
Chester Yonng
Milan
Gary Tom
Milan
Reviewed: September 2, 2025
Very professional, everything was satisfactory!
Samuel Woolley
Milan
Reviewed: August 23, 2025
Thumbs up for Milan Airport Europcar! The process was simple and efficient. Although I prepared thoroughly and was cautious, there was actually no need for extra measures. At the branch, you first get a number at the self-service kiosk and wait for your turn (no need to stand in line). When called, just present Europcar's official booking number (turns out you only need Europcar's number, not the booking platform's number). Since we purchased the full insurance from Europcar in advance—which is the highest level of coverage—the process was streamlined. For example, the car company only charged a €100 deposit pre-authorization (according to Europcar's terms, full insurance only requires €100 deposit; I had printed this detail out but didn’t need to show it). They directly handed over the car keys and let you pick up the car from the garage, skipping the vehicle inspection process (though I still took a video of the car just in case, but it ended up being unnecessary). In the garage, a staff member saw I had the car keys and told me I could simply drive away. The vehicle damage was already clearly documented in my agreement, and my insurance covered any possible damages without requiring compensation from me. I asked, 'So easy?' and he replied, 'Yes.' Indeed, everything was very easy. I drove off with the car, and navigation apps like AutoNavi worked perfectly well in Europe. Returning the car was self-service; just park in the designated return area and drop the keys into the return box. It was much more straightforward compared to rental companies in China. When driving to Switzerland, as a highway pass was needed, we bought one and stuck it to the car window. Future renters of this car will get to use it for free. Within 24 hours, I received the Europcar bill, which only charged €40+ for taxes. The rental experience ended smoothly. Starting from Milan, we visited France, Switzerland, and finally returned to Italy. It was a very pleasant car rental experience—absolutely Nice!
Kristin Paul
Milan
Reviewed: August 23, 2025
Located right next to the central train station, very easy to find, just a few minutes' walk away. The staff had a good attitude, and the return process was swift, with a dedicated person waiting at the entrance to assist with the car inspection.
Esther Katte
Milan
Reviewed: September 3, 2025
We picked up the car near Gate 17 in the departure hall. It was a yellow car and very easy to spot. I made a phone call, but it was in Italian, which I couldn't understand. Fortunately, the yellow car arrived quickly, and we only waited for 10 minutes. During pickup, they tried to sell us insurance, but I declined, and there was no issue. The car was very clean and worked perfectly. We had booked a Ford, but were given a Citroën instead.
Robert Joseph
Milan
Lauren Margaret
Milan
Reviewed: June 29, 2025
It's best to call the rental company after reaching the airport shuttle drop-off point. They do have promotional services, but you can decline them. Returning the car was very quick. Overall, it's pretty good!
Derrick Mond
Milan
Leonard Clark(e)
Milan
Cheryl
Milan
Reviewed: August 31, 2025
The car condition this time was excellent—clean, tidy, and odor-free. The dashboard indicated a full tank, making pick-up and drop-off extremely convenient. The staff was efficient, completing the handover process in just 15 minutes. The vehicle's performance was great, with highly responsive navigation and rearview camera. Driving through the Dolomites for six days was effortless! Highly recommended, and I will choose this company again next time.
Warner Sassoon
Milan
Reviewed: August 16, 2025
This company offers competitive pricing, and both pickup and drop-off were very convenient without any issues. It's about a 5-minute walk from Milan railway station. I chose the cheapest package and added full insurance at the store, which cost around 40 euros per day. However, there's a small catch—they require an extra 100-euro deposit, and for repairs exceeding 100 euros, there's a 61-euro handling fee. I accidentally scraped the car, resulting in two damages: 650 euros for the bumper and 125 euros for the wheel rim. Basically, if there's any damage, you'll definitely have to pay the 61-euro fee. The staff inspecting the car was very detailed, almost meticulous, but it's fine as long as there are no unnecessary charges.
Porter Lindberg(h)
Milan
Reviewed: July 9, 2025
Young drivers are required to pay a young driver fee and are forced to buy insurance, and purchasing insurance at the store is much more expensive than buying it on the platform.
Jacob Jennings
Milan
Jocelyn Wild
Milan
Reviewed: June 3, 2025
Excellent. The car was very new, and there were no issues during the trip.
Andrea Conrad
Milan
Reviewed: August 26, 2025
The pickup process was convenient, and returning the car was smooth as well. However, I booked an Opel but was given a Hyundai i20 instead.
Virgil Ted
Milan
Sally Austin
Milan
Dean Humphr(e)y
Milan
Reviewed: July 28, 2025
The store is easy to locate, but the car pickup process is slow.
Milan
Reviewed: July 17, 2025
The counter that served Alamo serves also few other companies, therefore there was some waiting time for the collection. Besides all went smoothly.
Lucien Belle
Milan
Ferdinand Bart
Milan
Rachel Rose
Milan
Tiffany Emma
Milan
Sid Lindsay
Milan
Vivien Pritt
Milan
Patricia Whitehead
Milan
Honey Meg
Milan
Reviewed: August 10, 2025
Very convenient. The process of picking up and returning the car was seamless. The originally booked model was unavailable, so it was replaced with another car, which was in great condition and very comfortable to drive.
Christian Kingsley
Milan
Godfery Wheatley
Milan
Reviewed: August 1, 2025
Very satisfied, will choose this brand again next time.
Moses Mark
Milan
Dwight Bauer
Milan
Reviewed: August 16, 2025
The car rental service was excellent! However, the distance from the rental office to the parking lot is a bit far.
Hiram Chaplin
Milan
A.Valeanu
Milan
Jonathan
Milan
Reviewed: July 7, 2019
Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.
Helen Emerson
Milan
Olive Baker
Milan
Reviewed: August 2, 2025
The upselling was a bit excessive. They recommended this BMW electric car to us for 30 euros per day. We rented it for 3 days and didn't need to recharge it. The car rental staff assured us that we didn’t need to return it fully charged and that parking outside was free. It had a range of over 360 kilometers at pickup, and we returned it with over 200 kilometers of range remaining.
Guy Lyly
Milan
Kennedy Samson
Milan
Benedict Buck
Milan
Bruce Hood
Milan
Devin Gunther
Milan
Reviewed: July 30, 2025
The service was excellent. Convenient and efficient.
Hannah Laurie
Milan
Michelle Vincent
Milan
Ferdinand Bart
Milan
Cornell Warner
Milan
Reviewed: July 8, 2025
There is a common issue with car rental companies abroad nowadays. If you purchase insurance through the platform, they won't force you to buy additional insurance, but they charge a very high deposit. This is not just with this company; I have noticed the same issue with several others. This company, however, has an additional issue: they charge a €36 cleaning fee if the car interior is a bit dirty upon return. This is the first time I've encountered this, and it doesn't feel great. Everything else is fine, though.
Hardy Malachi
Milan
Joan Hardy
Milan
Reviewed: June 4, 2025
Pretty good. Although they promoted insurance, it was optional and not mandatory.
Gloria Louisa
Milan
Reg Moses
Milan
Milan
Reviewed: February 24, 2025
1) The counter staff was very friendly and helpful. 2) The release of the deposit was immediate! 3) We booked full to full fuel tank, however it was then level to level (which I usually avoid), even though accaptable. 4) The pickup instructions were incorrect. Instructions said exit 8, while it was actually 3. The info on the pickup van was also incorrect, however we managed to get there. I would use this company again when in Milan. Overall good and happy with the service.
Leonard Clark(e)
Milan
Harold Kellogg
Milan
Reviewed: July 30, 2025
Overall service was good, and there was no forced consumption.
Fay Snow
Milan
Porter Lindberg(h)
Milan
Reviewed: October 13, 2024
The pickup and drop-off process was reasonably quick, but the store front was a bit small. The signage could be more prominent.
MO
Milan
Reviewed: August 19, 2024
Very happy. They gave us an upgrade and there were no problems with the drop off.
Porter Lindberg(h)
Milan
Uriah More
Milan
Reviewed: July 27, 2025
The service was great, the staff were very friendly, and the return process was efficient.
Elaine Burns
Milan
Molly Ann
Milan
Gustave Malory
Milan
Abner Thodore
Milan
Reviewed: May 9, 2025
Everything went smoothly, and the staff had a great attitude.
Berg Onions
Milan
Nicholas Yule
Milan
Reviewed: July 23, 2025
During the peak summer season, AVIS showed no available cars for rent, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company, and they said they would send a car to pick us up and take us to the rental point, saving us the hassle of dragging our big bags there ourselves. At the pickup point, we discovered that AUTOONE and SURPRICE were operating together. When we later received the confirmation email, it was under AUTOONE’s header, so I guess they are sister companies. There were two staff members handling the procedures on-site. We waited about ten minutes before it was our turn to process the rental. After adding full insurance and paying for cross-border driving at the counter, we received a car slightly larger than the one we had reserved—a white SEAT Arona. The whole pickup process took about ten minutes. (Unfortunately, the later survey options didn’t allow us to select the actual car we got.) For the return, since we had full insurance, as long as the tank was full, they quickly verified the vehicle and completed the return process.
Fitch Euphemia
Milan
Reviewed: July 23, 2025
During the busy summer season, AVIS showed no cars available, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company by phone, and they kindly sent a car to pick us up and take us to the rental location, saving us the trouble of carrying our luggage ourselves. Once we arrived, we found that AUTOONE and SURPRICE shared the same location. Later, when we received a confirmation email, it was under AUTOONE’s name, so they’re probably sister companies. There were two staff members processing rentals on site, and we only waited about ten minutes before it was our turn. After confirming the addition of full insurance and cross-border usage fees at the counter, we were given a car slightly larger than the one we had booked. It was a white SEAT Arona. The entire process took about ten minutes. (Unfortunately, in the later selection options, we couldn’t choose the actual car model we received.) When returning the car, we had full insurance, so as long as the fuel tank was full, they quickly checked and completed the return process.
Cecil Cronin
Milan
Faithe Finger
Milan
Odelia Lucius
Milan
Channing Dick
Milan
Cecil Cronin
Milan
Milo Galbraith
Milan
Yvonne Carllyle
Milan
Reviewed: July 19, 2024
Pretty good. Driving in Italy is intense, be careful.
Upton Newton
Milan
Philip Goldsmith
Milan
Vivian Crichton
Milan
Reviewed: May 17, 2025
I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.
Alma Hubbard
Milan
Reviewed: February 9, 2025
Not bad. When picking up the car, they just informed me that I didn't purchase the insurance from their company, and if an accident occurred, the deposit would be deducted. After I mentioned I had bought full insurance through the rental platform, they didn't say much and handed over the car as usual.
Gene Bell
Milan
Donald Dickens
Milan
Beryl Wollaston
Milan
Edith Henry
Milan
Eileen Doherty
Milan
Rodney Raman
Milan
Reviewed: April 14, 2025
It seems to be a new car rental company with reasonable prices and smooth service. The location is easy to find, and the staff are professional without unnecessary chatter or upselling. Highly recommended.
Lee Mr.
Milan
Reviewed: August 9, 2023
차량 반납 후 렌트카 회사에서 유류대에 대한 청구서가 왔습니다. 반납할때 반납 처리 직원에게 픽업,반납 사진을 보여 주었는데 청구비용이 많다고 생각 됩니다.확인부탁드립니다.그리고 보증금 결제한거에 대한 정리 확인부탁드려요.관련 사진보내겠습니다.
Carey Huxley
Milan
April Daniel
Milan
Diana Bert
Milan
Reviewed: June 18, 2024
If timing is right, the whole process is very smooth. However, their working hours are from 8:00 AM and they are closed on Sundays. It might be more troublesome outside these hours.
Constance Antoinette
Milan
Gilbert Amelia
Milan
Reviewed: July 21, 2017
Although pickup and drop-off are not at the airport, there's a shuttle service.
Daisy II.
Milan
Gloria Louisa
Milan
Reviewed: May 14, 2025
This is a small car rental company, and one person handles everything from reception to car pickup and return inspection. The service attitude was okay, and there was no hard-selling of additional products. I booked a Volkswagen Polo but received a Toyota Yaris with over 50,000 kilometers on it. That wasn't a big deal, but the car's exterior had about ten noticeable scratches and dents, which made the initial inspection quite tedious. When returning the car, the staff discovered a new dent on the front passenger door. I checked, and indeed there was one, but I didn't hit anything during the entire trip. How this dent occurred is a mystery to me. Even after reviewing the video from the pickup, it didn't appear to have been recorded. I had no choice but to accept it and anticipate being charged over 400 euros. My advice is, if budget allows, go for a large car rental company. On my previous trip in France, I rented from Europcar, returned the car simply by leaving the keys in the drop box, and it was done. The key advantage was that their cars were newer (only around 3,000 kilometers), saving time and hassle!
Bing Dorothea
Milan
Reviewed: March 5, 2025
The translator's validity period for the required documentation must not expire.
Milan
Reviewed: March 30, 2024
Al alquilar el coche no había ningún problema para hacerlo con tarjeta de debito. Cuando llegue a la ventanilla me exigieron contratar el seguro o sino no tendría coche. El seguro costó 7 veces mas que el alquiler.
Pamela Crofts
Milan
Frederic Gregory
Milan
Reviewed: May 20, 2025
Overall, quite satisfied. They even gave me a free upgrade.
Esther Katte
Milan
Reviewed: July 18, 2024
The car was very new, and the electric vehicle experience was great.
Jocelyn Thomas
Milan
Xavier Sweet
Milan
Ruby Micah
Milan
Amelia Joel
Milan
Lesley Chesterton
Milan
Reviewed: October 10, 2024
I gave the service 4 stars mainly for the staff at the car return location; he was really friendly and helpful. However, the staff at the pickup location had a heavy accent in English and seemed a bit impatient. Besides, they replaced our reserved car model, but the car they provided was still relatively easy to drive.
Adam Bloomfield
Milan
Reviewed: August 6, 2024
Everything was very good except that the pickup location was a bit far away! The service attitude was also great!
Ada Clement
Milan
Reviewed: August 6, 2024
Very good, the staff can speak English and are very friendly. They noticed my booking was through QEEQ and didn't try to upsell any insurance, instead explaining that if there's coverage beyond the basic insurance provided by the rental company, I should pay first and then claim through QEEQ's insurance provider. The process seems clear. During the car handover, they provided a clear explanation of the damages on the car, overall quite professional.
Roderick Crofts
Milan
Greg B.
Milan
Reviewed: January 26, 2025
des escrocs, n'ont jamais rendu la caution car entreprise en liquidation
A.Kaneko
Milan
Reviewed: August 25, 2024
非対人鍵なしのレンタカーと言う事を知らずに予約しました。アプリを自分の携帯にダウンロードし、その中に必要書類を登録。その後、車の所在地を写真付きで送られてくるのでその場まで自力で探し足を運び鍵を開け乗車。 有料のパーキングに駐車してあるので手続きに時間はかけない方がいい。 更に携帯操作に自信のない方はこの会社と契約しないほうがいい。 そして、レンタル中は携帯で全て操作するので充電が無くならないように気をつけなくてはいけない。 観光地の殆どの駐車場は鍵がないと預かり拒否されるので路上駐車を選択しなくてはなりません。 路上駐車はぶつけられるリスクが高く危ないので避けた方がいいと思いますが、やむを得ず駐車してかすり傷をつけられてしまいましたが720EURの請求がきました。 そしてアプリをダウンロードした携帯を車中に半日置いておくとバッテリーが上がり動かなくなります。 車内の緊急ボタンも反応しません。 車の取扱説明書や契約書等も車中にありません。 やっと連絡がとれたとしても不親切な対応でした。とても不愉快なスタッフです。値段が安いからと安易に申し込み契約をしてしまうと後からの請求額に驚きます。もうこの会社で借りようとは思いません。
Milan
K.Hue
Milan
Reviewed: November 18, 2024
Yes the car was great and the rental staff were helpful
Angela Perkin
Milan
Reviewed: March 26, 2024
Very easy to find, they briefly pitched additional services but you can just decline, service was very quick.
Faithe Finger
Milan
M.Giacomazzi
Milan
Reviewed: November 4, 2019
the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...
Milan
Reviewed: July 4, 2024
Maggiore charged my credit card a month after claiming there was a scratch on the car. Then, they charged me again six months later and could not provide any proof when I contacted them.
Pete Kehoe
Milan
Reviewed: July 20, 2019
We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience
A.Alkaabi
Milan
Joshua Stone
Milan
Kennedy Samson
Milan
D.P.
Milan
Reviewed: November 19, 2023
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
MARCO
Milan
Reviewed: December 20, 2021
Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.
M.Kazantsev
Milan
Reviewed: January 13, 2020
Absolutely terrible direction signs for drop-off in Terminal 2 (instead of Terminal 1). I did a few laps looking for a ride.
Ian
Milan
Reviewed: October 3, 2019
Le personnel Europcar de l'aéroport du Milan est très agréable et pas de tout lourd pour proposer des services additionnels etc. J'ai déjà eu des mauvaises expériences de location dans d'autres agences, mais cette fois-ci tout s'est passé à merveille. Tous les défauts de la voiture étaient signalés, cela ne m'étais jamais arrivé ! Pour le retour de la voiture il faut bien prêter attention car il y a des travaux dans le secteur.
Milan
Reviewed: August 25, 2019
Attente très longue au guichet et interminable pour sortir le véhicule du parking car véhicules garés devant et assistance de l employé débordé necessaire- plus d’une heure. sans compter trajet en bus pour le T2.Multiples rayures et dommages mais bonne qualité du véhicule. Courtoisie du personnel mais vraiment beaucoup trop long en plus en dimanche et à 11h du matin! Le plus : possibilité de retourner le véhicule au terminal
Dinah Faulkner
Milan
Fabio De Sario
Milan
Reviewed: February 7, 2020
Buena atención en el mostrador, oficina moderna y limpia. La devolución del coche es algo complicada, poca señalización y reducido espacio para la entrega. Coche nuevo e impecable.
N.Goyal
Milan
Reviewed: May 12, 2019
Counter staff was extremely helpful and efficient. I was in and out in not more than 5 minutes. Mary Anne was the one who attended to me and she was exceptional, nothing short of excellent. The way she helped me in completing the formalities quickly was stellar. I loved their service.
Kay Pound
Milan
Reviewed: February 22, 2019
The service was good and the process was simple. However, they were picky about the credit card, which was annoying. The price was relatively cheap though.
P.Rotshtein
Milan
Reviewed: January 18, 2023
Their actual name is AUTOVIA which is super confusing to understand you came to the correct place, no signs at the airport at all, hard to understand the schedule and where to take the parkingo shuttle.
Florin.T
Milan
Reviewed: January 4, 2020
Great staff! Great guys! Thank you to all the staff from the Malpensa Autovia! Grazie!! Un saluto speciale a Dottore Priolo e ai suoi amici!!!
Uriah Hemingway
Milan
Tracy Jeremy
Milan
Milan
Reviewed: November 3, 2022
Dollar was great. Car pickup was in fact handled by Hertz, which wasn't super clear when booking, but we asked around and got there. Everything went smoothly. Only caveat is they charged us a country border fee even though QEEQ communicated it was included. Other than that everything went smoothly and easily, car was as marketed and had no issues.
J.Acevedo
Milan
Reviewed: July 15, 2019
Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.
E.Sazak
Milan
Reviewed: July 2, 2019
Staff was helpful but was a little pushy on selling extras. Didn’t wait for too long.
Roxanne Bacon
Milan
Reviewed: August 19, 2013
I rented a GPS, and it was absolutely terrible. It never let us drive on the highway, even though I had set it to prefer highways over shorter routes. While driving properly on the highway, it would make us exit prematurely, always at toll stations, and no settings could fix this. It seemed like the default was set to a money-saving mode. This GPS made us take many detours, wasting a lot of time. On the first day, we arrived in another city at midnight because of it, and the hotel almost closed. It didn't recognize some roads and couldn't differentiate between one-way and two-way streets. The GPS was awful! Plus, it cost around 10 euros per day, which was completely not worth it and wasted our precious time and energy.
Megan Marjory
Milan
V.Losev
Milan
Reviewed: October 20, 2019
Было изменено место ожидания шатла, о чём нас не проинформировали.
I.Bartashov
Milan
E.Margolin
Milan
Milan
Reviewed: August 26, 2019
I was really frustrated that on my booking it showed the car company was In the airport terminal and it was NOT. I waited AN HOUR for the company to send the shuttle service, I had to call several times each time I was told they were on their way. It was only 10 minutes away yet I waited an hour! The way back I waited half an hour for the shuttle to come. Other than that they were very good.
Winston Doris
Milan
Reviewed: September 5, 2025
Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.
Kc Loh
Milan
B.Cook
Milan
Reviewed: July 29, 2019
Can't charge someone an extra when there is no documentation about it at the time of rental! Not in my contract and no mention of it before. Still waiting for a refund!!
Milan
Reviewed: October 4, 2019
It was difficult to find interact desk... should be made clear it is GoldCar
Maurice van der Linden
Milan
T.Gunner
Milan
Reviewed: June 19, 2019
Upon picking up the car I was advised I needed to pay 1000 euros deposit vis a credit card, which I do not have, so instead I was compelled to pay 130 euros for fully comp insurance that I did not want, meaning my great deal was in fact, terrible. The staff were rude and the car was downgraded from the reserved 'Golf or similar'
Y.Golbraykh
Milan
Reviewed: September 17, 2019
It was very terrible service. 1. No rhodium - it is goldcar now. 2. Car was not ready - dirty, and with tire problems. 3. Same tech guy add air into tire, but in the road I should to find the tire shop to fix that problem my self - they did not have other car with automatic transition in normal condition for me. What if could be happen car accident, because off tires problem?
Neil
Milan
Reviewed: September 12, 2019
We never got our rental car since Rhodium sold it over to Goldcar company and Goldcar said they dont have car for us and we should call Rhodium and when we called Rhodium they never picked up the call. With long flight and a small baby with us it was horrible time at the airport.
R.Gemmell
Milan
Reviewed: September 12, 2019
The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor
N.Dokovic
Milan
D.Alldridge
Milan
Reviewed: August 19, 2019
After walking some distance from the terminal with 3 young children to collect my car I arrived at the service desk. there were two people om the desk for four rental companies. It was unclear where to queue so as only one customer was being served i showed the other person my agreement to be told know you must queue behind this person as this is the line for firefly. The person in front was having trouble with their credit card authorisation. when i finally got to the front a gentleman came and stood behind me. I was then rudely asked to step to one side as the customer had already been served and the desk clerk wanted to know what the issue was. He then informed her that the car that the damaged she had marked on the car was incorrect and in fact there was far more damage and he wanted this noted and signed for not that i can blame him but i thought to myself surely he could of sorted this after myself had been served as i had three young children with me. Finally got served and was offered a choice of 3 cars Nissan Duke, Volkswagen Golf, Fiat 500 crossover. None of these were the full size car that was advertised as a ford fusion. I had two large suit cases with me and asked well what has the most boot space. The desk clerk couldn't tell me so asked another colleague who advise the golf would be the best option. They also tried to upsell me the full package insurance but i showed them i had purchased full access insurance in the UK. i was given directions to take the lift up and my car would be located in the hertz lot just outside the lift. This was not the case and i had to trudge through different lots trying to find this. To say it reminded me of a scene from trains, planes, and automobiles is an under statement. I also noticed far more scratches, bumps, and dings on the car than were indicated but was told just to take pictures if there was an issue. On returning the car i was advised there was a €159.00 Euro fee to pay something of which i was not advised.
Louis Barney
Milan
Clark House
Milan
Geoffrey Fanny
Milan
Arno Harriman
Milan
Reviewed: November 30, 2018
Simple procedure, no excessive upselling of additional services.
Albert Irving
Milan
Ruby Micah
Milan
Reviewed: August 16, 2017
The company is okay, but I advise everyone to take a photo of the odometer when picking up the car. Also, my rental had a built-in GPS, but the staff said it didn't and made us rent one. It didn't work well, so we ended up using the car's built-in one.
Gustave Gold
Milan
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