Good service with some annoying hangups on europcar side

they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.

Very long pick up line at the airport which really delayed the pick up of the car. Counter was fully staffed but it too many customers at once to handle

Waited nearly 2 hours to collect car

Temps d attente.insuppprtable.pour l enregistrement avant la récupération. 1h. Alors que la récupération s est passe en qq secondes