The information to rent the car I wanted where incorrect

D.P.

Italy

Reviewed: Sun, Nov 19, 2023

About Keddy by Europcar: 7.0 /10

I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.

Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Keddy by Europcar

Milan Malpensa Airport(MXP)

Milan

Italy

Standard | Mercedes-Benz C Class or similar

4-day rental

Relevant Reviews on Keddy by Europcar in Italy

Thomas

Italy

8-day rental

Full Size Van | Renault Trafic or similar

Keddy by Europcar

Florence International Airport(FLR)

Florence

Italy

Reviewed: Tue, Jul 16, 2024

“Europcar are fraudsters - Do not use.”

About Keddy by Europcar: 7.0 /10

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

About QEEQ: 10.0 /10

Great service. Would use again (but not to book a Europcar vehicle).