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The information to rent the car I wanted where incorrect

Reviewed: Sun, Nov 19, 2023
About Keddy by Europcar: 7.0 /10
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Standard | Mercedes-Benz C Class or similar

Relevant Reviews on Keddy by Europcar in Italy

Giuseppe Verardi

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Standard | Mercedes-Benz E Class or similar
Reviewed: Sun, Dec 29, 2024
“A great experience for a reasonable price”
About Keddy by Europcar: 10.0 /10
Great price and value for money
About QEEQ: 10.0 /10

B.Polluk

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Mini | Renault Twingo or similar
Reviewed: Tue, Dec 12, 2023
“Overall OK just be weary that these super cheap co. try to make their profits on dodgy damage claims”
About Keddy by Europcar: 7.0 /10
Keddy seems to be the budget arm of Europcar, at Naples airport its managed by the Europcar desk which requires a shuttle bus ride from the terminal, so finding it on arrival is no problem,BUT finding it when returning the car is a nightmare because the entrance is a narrow passage through what looks like building work fencing and is totally unmarked! I only found it because there is a hut at the gate and I stopped to ask the man there where the drop off point is! You can`t see the car park from the road. So be advised to make a note of where it is when you pick up the car! If you are very weary and careful when you collect the car you should have no trouble. Film the car in minute detail with stills and video when collecting it paying particular attention to to lower parts like cills and bumper underparts, because they`ll look for hidden scratches when you return the car! The guy who checked our car went straight to a long scratch on the bumper underside and said "look"! When we collected the car I found a LOT of major scratches not listed on the rental agreement as pre-existing, after filming them all I returned to the office to make sure they were shown as pre-existing. The guy said its fine whats important is that you have a video...... but that`s just a cop out because then later you have to prove that they were already there after they charge you for them, so insist as I did that they mark and sign all of them off on your form before you leave, then you`ll have no problems! When they see they`re not going to be able to pull a fast one on you they don`t try! Pick up and drop off the car in good daylight if possible, otherwise take a strong torch with you when filming. The only gripe is that we booked a Renault and ended up with a Fiat panda with very little room for luggage, but as we were only two and it was a hybrid rather than straight petrol we could live with it! Overall OK just be very weary that these super cheap co. try to make their profits on dodgy damage claims!
About QEEQ: 10.0 /10
QEEQ brilliant... no problems, price drop saved us £1.25!!! (but that`s quite a % on £25! for 4 days hire) Instructions and advice very good!

H.Sidhu

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Mini Van | Renault Trafic or similar
Reviewed: Wed, Nov 9, 2022
“Smooth process”
About Keddy by Europcar: 9.0 /10
The car was a 9 seater and was brilliant for our trip, it was clean on arrival. The only thing is the car park is very tight, apart from that all was smooth.
About QEEQ: 10.0 /10

C.ILIE

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Mini | Smart Forfour or similar
Reviewed: Mon, May 20, 2019
“GREAT VALUE ,GREAT CAR”
About Keddy by Europcar: 10.0 /10
GREAT CAR
About QEEQ: 10.0 /10
PRICE DROP PROTECTOR WORK GREAT

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Wagon | Renault Megane Estate or similar
Reviewed: Sat, Apr 27, 2019
About Keddy by Europcar: 3.0 /10
we got and old 500l Fiat (more than 60.000km and a lot of small damages very poor engine ), not the expected wagon we reserved
About QEEQ: 8.0 /10

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