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The information to rent the car I wanted where incorrect

Reviewed: Sun, Nov 19, 2023
About Keddy by Europcar: 7.0 /10
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Standard | Mercedes-Benz C Class or similar

Relevant Reviews on Keddy by Europcar in Italy

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Mini | Fiat 500 or similar
Reviewed: Wed, Oct 26, 2022
“Ok rental”
About Keddy by Europcar: 8.0 /10
Counter staff not particularly friendly and not really helpful when we asked for advice on returning car and avoiding traffic limitation zone. Drop off was straight forward.
About QEEQ: 10.0 /10

View more >
Luxury SUV | Audi Q5 Hybrid Automatic-hybrid or similar
Reviewed: Mon, May 16, 2022
“not a good experience”
About Keddy by Europcar: 4.0 /10
they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

View more >
Mini | Fiat 500 or similar
Reviewed: Mon, Dec 16, 2019
“Excellent and superb and quick service”
About Keddy by Europcar: 9.7 /10
Excelled service! Quick and no hassle
About QEEQ: 10.0 /10

J.Cornejo Lavin

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Compact | Renault Megane Estate or similar
Reviewed: Sat, Oct 5, 2019
“Horrible”
About Keddy by Europcar: 2.0 /10
Nos dieron unos coches de categoría inferior a los contratados y más pequeños y además tuvimos que pagar 100€ adicionales por cada coche. Experiencia lamentable.

Tony M - Australia

View more >
Economy | Fiat Panda or similar
Reviewed: Thu, Jun 27, 2019
“Terrible condition of vehicle. Tank not filled. Very dirty. Could not easily check car condition.”
About Keddy by Europcar: 4.3 /10
Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!
About QEEQ: 8.0 /10
Booking was great. No probs.
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