they advised me to park the car in private parking only, that was a very good advice.

Ordered a full size car, got a 1 litre engine vehicle and that replaced the car that was faulty. Stereo was smashed and media unit not switching on. First car done nearly 100,000 miles. Do not use firefly!

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo). This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur. It caused a lot of stress and resulted in a bad start to my holiday

The 1 member of staff was very friendly, however waiting time was unacceptable due to there ONLY being 1 member of staff.