CAR RENTAL REVIEWS ON ITALY CAR RENT IN MILAN

Pretty good.

I often use this rental company, the staff are very nice.

Terrible car pickup staff

If you haven't purchased insurance from the rental company, be sure to thoroughly inspect the car inside and out when picking it up, or you might end up paying high fees. The car I received was quite old and covered in scratches. The rental company marked over a dozen damage spots, including a large scratch on the left front bumper. I thought they had noted all the damages, and since it was easy to distinguish old damage from new, I didn't inspect further. When returning the car, the staff immediately checked the left front area and pointed out a small scratch (about 3 cm) under the bumper, clearly old damage. She claimed, 'After a month, new damage becomes old,' but I only rented the car for 5 days and it was very clean. She then insisted, 'I don't care how many days. If you can't provide a photo of the damage at pickup, you are responsible.' Damage like this near the chassis would only be found by lying on the ground and using a flashlight at pickup. It seems that only buying insurance from the rental company can avoid such likely traps. I contacted the rental platform at the return site. Customer service said it's hard to dispute such cases and advised me to advance the 200 euros for repairs and then apply for reimbursement. I paid, but it's been a month and I haven't received the reimbursement.

Very efficient

Not bad. When picking up the car, they just informed me that I didn't purchase the insurance from their company, and if an accident occurred, the deposit would be deducted. After I mentioned I had bought full insurance through the rental platform, they didn't say much and handed over the car as usual.

I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.

Good, no mandatory insurance required.

Very good, the attitude is excellent.