U-SAVE CAR RENTAL REVIEWS

Great attitude and satisfactory service.

Very satisfied

There was no pre-rental inspection, and they directly charged 1000 euros from my credit card afterward, claiming it was for repair fees. I rented a Toyota Aygo, an exceptionally small car.

Great! The car was easy to drive.

The service attitude is average, and there are hidden fees if you don't buy insurance. The reminders are not clear, making the cost of picking up the car high.

Very satisfied!

Satisfied

Very satisfied.

Great service

Very good.

Very good, quick vehicle inspection and return process.

Great car rental experience

The store is a bit far from the airport.

The overall service was quite good. Personally, I prefer to purchase high-coverage insurance for overseas self-driving trips, and in such cases, the rental company tends to be more accommodating. As for buying toll tickets, they didn't force me to buy them. I understand the price is slightly higher, but a few euros difference saves me from unnecessary hassle.

The rental location is not inside the airport, requiring you to walk to Bus Stop 12 (which is actually the farthest stop) for the shuttle to pick you up, so make sure to leave enough time. Since the car model wasn't one we were familiar with, driving it was quite inconvenient initially. To make things worse, shortly after starting, a tire pressure warning alert appeared. We called customer service, and they told us to find a repair shop ourselves. While in Birmingham, we thought of getting it checked at one of their local offices, but they said the car wasn't rented from their branch and refused to help. There were also one or two occasions when the oil warning light came on, which indicates the vehicle likely needs maintenance. Who would be responsible if issues occurred during travel due to such vehicle conditions? Next time we'll avoid cheap options and go for major car rental companies instead.

The overall service is very clear and smooth, great experience. The staff are patient and responsible, explaining all the fees, processes, prices, insurance, and refueling very clearly.

After customs clearance, I received a call from the rental company right away, accurately guiding me to the shuttle bus location. The car was a Nissan model, very new with only 5,700 km. The only regret is that there was no option for extending the rental. Absolutely no upselling or unnecessary marketing.

Very satisfied

It's alright. Most of the staff are of Indian descent, polite, and easy to communicate with.

The service awareness is still not comparable to that in China, but it's acceptable.