BUDAPEST CAR RENTAL REVIEWS

Satisfactory.

Extremely satisfied.

We got a brand-new hybrid car with only 77 kilometers on the odometer and drove it across Hungary, Croatia, Slovenia, and Austria using a Hong Kong driver’s license to complete the rental paperwork. We covered a total of 3,153 kilometers with an average fuel consumption of 4.8 liters per 100 kilometers. At the counter, €1,500 (€1,300 deposit + €200) was frozen on the card, and we paid €91 for the cross-border fee and Hungarian highway toll. The car return process was very straightforward; the staff checked the dashboard, inspected the car from all sides, opened all five doors for a quick check, and then had me sign off. Shortly after, I received the notification that the €1,300 deposit was released. The station wagon's trunk was very practical—it accommodated three 24-inch suitcases with room to close the lid, and for our trip, we packed two 24-inch suitcases, one 20-inch suitcase, and still had space for a backpack. The only downside was that the hybrid car had sluggish acceleration, lacked power for overtaking, and generated significant noise.

Excellent service.

Friendly service

Better than I expected. Hungarians might seem a bit aloof and not very enthusiastic, but the process of picking up the car went smoothly overall. Got a Passat wagon, which fit 4 adults, 1 child, 4 suitcases, and some carry-on luggage comfortably.

Very satisfied.

Satisfied

Couldn't find the parking lot from downtown using navigation. The car key was out of battery and had to be inserted manually to unlock.

The process was straightforward. They provided a Toyota Hybrid C-HR. The car is a bit small but very new. If you have a lot of luggage, you'll need to remove the trunk partition. Other than that, everything was fine.

The staff was very patient, asking which countries we planned to visit, explaining how to purchase highway tickets and how to access parking lots. There was no pressure to buy insurance, and they clarified it wasn't necessary. Most importantly, their English was excellent, which is rare since many people in Europe don't speak understandable English.

Good

Very satisfied

Pickup was very quick, existing scratches on the car were recorded, no unnecessary upselling. Car return inspection was straightforward, no intentional difficulties or unreasonable claims.

The service was excellent.

Satisfied

The staff member's attitude was excellent. Although there were some minor communication difficulties, he was patient and tried his best to express himself. Since we upgraded to full insurance at the counter, the return process was extremely smooth. After the two staff members carefully inspected the car, the deposit was unfrozen on the same day. By the second day, the deposit had been successfully returned to my card. The car we received on-site was a Toyota Corolla Cross 1.8L, and it was almost brand new.

Although the car model was changed, overall everything was great. The service was efficient and friendly.

Very satisfied

Very satisfied, the guidance in QEEQ is clear.