The return process was smooth, and the staff member was very honest. There was a hidden damage we hadn't documented, but he was aware of it and didn't charge us extra. Such honesty is truly commendable. He also reminded us to make sure to take photos when picking up the car next time.
It's inconvenient to contact the car pick-up at the airport. The phone number provided connects to the headquarters, and getting transferred to the local branch takes a long time. I waited for quite a while.
No tenia suficiente credito para poner de fianza disponible en la tarjeta ya que piden 2800€, el triple que normalmente. Y la chica nos hizo coger un seguro de su compañía que nos dijo que eran 98€. Para sorpresa, cuando nos cobra, no nos cobro el equivalente a 98€ en florines, sino que aplicó una conversion muy desfavorable porque quiso y sumo 43000 ft, lo que resulto en 106€. Una estafa que suelen hacer a todo el mundo vamos.
The rental company is quite decent. Everything was normal. I clearly rented a Ford Focus station wagon, and the QEEQ website also showed only this model within the same category. However, when I arrived, the rental company only provided me with a Kia station wagon.
Satisfied with the service. The pickup line was a bit long, but other processes were quick. They promoted insurance services, but stopped after being informed that it was already purchased through QEEQ.
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