9.4 /10 Excellent
Reviewed: Friday, February 23, 2018
Dislike: Too much time to check out
Read More >9.6 /10 Excellent
Reviewed: Monday, March 5, 2018
Like: Very friendly and fast service. Highly recommend
Dislike: The first shuttle driver came stoped for 1min didn't even bother to get out the car or open his door to see if anyone needed to get in and took off empty
Read More >10 /10 Excellent
Reviewed: Wednesday, April 18, 2018
Like: The service was friendly... professional, no upselling or forcing unnecessary extra insurance, upgraded my vehicle, and got me on the road in under 15 minutes. Scored an unbelievable deal saving $250 from another booking. I will go to easyrentcars.com again!
Dislike: Offsite rental company, but for price I can live with it.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 4, 2018
Like: Excellent
Read More >5.3 /10 Average
Reviewed: Friday, January 18, 2019
Waited over 2 hours because they didn’t have any vehicles in the class we PAID for. We received a vehicle from a cheaper class which we did not get reimbursed for.
Read More >5.7 /10 Average
Reviewed: Monday, January 21, 2019
We had to get extra insurance that never show when we book. The staff was kinda aggressive when we dinied some options she mentioned.
Inside car, windows are dirty. They didn't clean it.
Read More >9.7 /10 Excellent
Reviewed: Monday, January 21, 2019
My pickup was to be at 12:30 am. The person at the counter said I put in 12:30pm and my vehicle was not available. I negotiated a more expensive vehicle with 'unlimited' mileage for $256. I was billed for $396 and as to this date my prepayment for the other original has not been credited to my card.
Read More >5.7 /10 Average
Reviewed: Friday, January 25, 2019
Charged an additional unlisted $220 for insurance deductible.... Straight robbery. According to the counter clerk it was not an optional fee. Will never use this service agai.
Read More >7.7 /10 Good
Reviewed: Tuesday, January 29, 2019
We waited forever to be served. Employees walked past the line up that was out the door never addressing them or at least acknowledging them and apologizing for their wait. Poor guest engagement
Read More >8 /10 Very good
Reviewed: Friday, February 1, 2019
The vehicle had an invoice due with SunPass and it was impossible for me to use my SunPass device. I was afraid about it and I canceled my second reserve and I did it with Payless. It was about the same price and with no problems. The Green Motion offered me to use their Sun Pass, but the price is abusive ($ 12,00/day) - for me, it will be $ 240,00 only for device + tolls.....
Read More >6.7 /10 Average
Reviewed: Monday, February 4, 2019
She tried selling additional insurance which was unnecessary and eventually she abandoned. Overall, it left a bad taste.
Read More >10 /10 Excellent
Reviewed: Sunday, February 24, 2019
Only issue was extra long wait time at airport to be picked up. Kept on hold for loooooong time when tried to call number to make sure pickup was on way - never got a person. Otherwise, excellent experience.
Read More >4.3 /10 Average
Reviewed: Thursday, February 28, 2019
we waited over half hour for the shuttle and then over an hour to pick up car. there was only 1 teller serving a line up of people.
Read More >7 /10 Good
Reviewed: Thursday, February 28, 2019
It was not clear where to find the shuttle for pick up at the airport. Better instructions on the confirmation email should be made.
Read More >8.3 /10 Very good
Reviewed: Thursday, March 7, 2019
did not have my car at rental time gave me a van but a banged up one long wait because I booked outside of green motion web site but was pleased with the experience. took more than 1 hr to get on the road. from arrival at airport. waited 45 minutes for shuttle. then at the rental desk at least 30 minutes. ladies who helped me tried to get through it as quick as they could and were very nice.
Read More >5.3 /10 Average
Reviewed: Thursday, March 7, 2019
Rude staff and forced us to get things we didn’t want or have never been required to get before. Coat more than the actually rental of the car.
Read More >7.7 /10 Good
Reviewed: Friday, March 8, 2019
The agent informed me that I had to purchase their third party liability insurance, which was not the impression I got from the Green Motion website. When I showed her the website info, she informed me this didn't apply to my rental. I don't know if this was true or an upsell technique. The cost of insurance tripled the cost of the rental, which I wasn't happy about.
Overall I felt as though the agent was giving me misinformation to make me buy the insurance, but I don't know for sure.
The car was as advertised and served us well.
Read More >9.3 /10 Excellent
Reviewed: Tuesday, March 12, 2019
No, smaller vehicle than I paid!! I want monies refunded for the difference in rental fees. Thank you
Read More >6.7 /10 Average
Reviewed: Tuesday, March 12, 2019
The car was fine, the over charges noted below says a lot. Staff at counter did not care
Read More >5 /10 Average
Reviewed: Thursday, March 14, 2019
At pickup location, they made me pull up my insurance policy information to make sure I had adequate coverage and also put on a $500 hold on my credit card. If I did not have online access to my insurance policy, they probably would have made me get their coverages. Also, they tried very hard to push their toll payment service for $13/day by telling me that I would likely be paying up to $25/day and this would save me money. I declined and only paid about $2.00 per day in tolls during by 4 days in Orlando.
Read More >8.7 /10 Very good
Reviewed: Friday, March 15, 2019
Really hard sell by counter staff on the EasyPass toll charge of 150.00 US. A TOTAL RIPOFF. We used $8.oo worth so are out $140.00. Make sure you bring details of your insurance coverage with you or you are sure to get upsold on that as well. We felt ripped off and would not recommend this company to our friends.
Read More >2.7 /10 Poor
Reviewed: Tuesday, March 19, 2019
This was the worst experience I ever had with a rental company! Car was bad. Had 50k+ miles on it. Broke down half way through the trip. Replaced it with another 50k vehicle that had its share of nicks and dings. Also forced me to buy insurance even though i personally have it!!
Read More >8.7 /10 Very good
Reviewed: Saturday, March 23, 2019
Girl at desk mumbled something about my car would be brought out front waited for 20 minutes finally went back in side to find out where it was and was told by someone else the car was in the lot out front also told it was brand new only 400 miles no damage to it , found a big door ding when we got to hotel . This bothered me all week thought they would try to say I did it. Thankfully they said nothing on inspection when I dropped it off
Read More >4.7 /10 Average
Reviewed: Monday, March 25, 2019
Not helpful at the counter. Had proof of insurance but would not let us leave without purchasing their insurance!
Read More >6.3 /10 Average
Reviewed: Friday, March 29, 2019
I waited close to an HOUR just to have someone come to the counter to begin my car pick up. It was already reserved It felt as if I was being "sold" extras: do you want to add: gps, prepaid gas, insurance seemed to be a hugh issue since I had my own. MORE SIGNAGE needed for the pickup location. Shuttle Service was fine!
Read More >4 /10 Average
Reviewed: Saturday, March 30, 2019
I was very disappointed in this car rental company. They tried to over sell us in everything. The vehicle they gave us was not the one we booked. We were forced to buy extra insurance which doubled the price. Basically if something looks too good to be true it is!! I told them I wanted a refund but they said because it was a third party booking that wasn’t possible. The vehicle we got was old and banged up. They wanted to charge us an extra $12 per day for GPS and another $12 per day for toll highways. In all we spent $6.00 on tolls the entire week! Go with someone else!!
Read More >6.3 /10 Average
Reviewed: Sunday, March 31, 2019
YOr counter staff were rude and not helpful. Now Im being charged with charges that I already paid previously and they keep trying to charge my account $52 and $26.70 for what? I prepaid my $81.89...
Read More >9 /10 Excellent
Reviewed: Friday, April 12, 2019
I was hesitant to try Green Motion since I’ve never heard of the brand but it was a good experience. The staff were very friendly.
Read More >5.7 /10 Average
Reviewed: Friday, April 12, 2019
There were 5 people walking around and 2 people at the register helping a family. I was in line for 30 minutes until someone else came to help me. It took 5 minutes to help me. I didn’t understand how it took 30 minutes to help the other people.
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2019
Wish I would have received a receipt at the time of drop off
Read More >2.7 /10 Poor
Reviewed: Saturday, April 20, 2019
Horrible is the only way to describe this company. They left me stuck at the airport waiting on their shuttle for 45 minutes. No one would answer the phone. Then, I had pre-I purchased insurance for $9/day, and they insisted I had to buy more from them. The counter girl was rude, and said she would not give me the car that I had already paid for, unless I gave them another $156. I had no choice, considering it was 9:00 at night. I’ve rented a lot of cars in my day, and never experienced such terrible customer service...Ever!
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2019
great customer service, very friendly
Read More >6.7 /10 Average
Reviewed: Monday, April 29, 2019
I needed to contact someone in order to change pick up time during my arrival to Orlando's MCO Airport but no one ever pick the telephone when I called. Awful service support-they advertised 24hr call service available. All they had was an answering machine with no return call or live support.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, April 30, 2019
Car was only 3/4 full of fuel and I had to bring it back full or I would have gotten charged it. Other wise happy with company.
Read More >9.7 /10 Excellent
Reviewed: Thursday, May 2, 2019
The car did not have any windshield wiper fluid so I could not see out my window on ride from Orlando.
Also they should put more gas in than 1/4 tank. I almost ran out.
They should also tell u how to work everything.
The car seemed a little outdated bc I had to lock the door with a key. Not automatic like cars these days.
Read More >7.7 /10 Good
Reviewed: Saturday, May 4, 2019
No power windows in car. They would've been helpful in the Orlando's heat to down the windows to get some fresh air in.
Read More >3 /10 Poor
Reviewed: Saturday, May 4, 2019
Extra charges when it was already paid for. I paid for the rental and the car insurance online when I get there apparently i had to pay for insurance I tried to use my own and the lady said it was not possible. That I would lose my money that I paid online and had to start a new transaction. My wife and kids were super tired and I ended up paying an extra 156 dollars. Very upsetting. The car was very cheap and dirty and it had a horrible smell. The outside was full of scratches that I had to come back and had the lady check again so I won’t get charged. I will never recommend Green Motion to anyone. The worst experience ever.
Read More >9.7 /10 Excellent
Reviewed: Sunday, May 5, 2019
Great car. Only with they had more than one agent at the counter. Took a little longer to get through the line.
Read More >5 /10 Average
Reviewed: Thursday, May 9, 2019
Green motion is misleading and disgusting. They overcharge for insurance. The cars are not in good shape. Just rent from the bigger companies.... this place is a scam
Read More >7.7 /10 Good
Reviewed: Saturday, May 11, 2019
The lady who answered me, gave me a very poor service.
Worried all the time in selling me insurance proposal and toll tag service, she did not bother to pass my credit card manually, causing the transaction to be declined for 3 times, not completing the situation on that date, what forced me to take a uber sercice to the hotel and another one to come back in Green Motion in the day after, generating a loss of US$50.00.
Read More >10 /10 Excellent
Reviewed: Monday, May 13, 2019
I booked a 7 seater as per what was shown on line. However the first car offered on site could sit 7 but would have been very tight and there was literally no room for luggage. We had 3 kids 10-14yrs so smaller luggage so I couldn’t imagine 7 adults with larger luggage. The offer of a smaller 7 seater needs to have clarification that it will not fit any luggage. The girl at the counter realized our dilemma and was incredible to help us out. She was outstanding.
Read More >2 /10 Poor
Reviewed: Tuesday, May 14, 2019
They suck don't ever use them. Tried to charge me an extra $150. Never ever even got the car. Ended up using Uber and leaving that place.
Read More >6.7 /10 Average
Reviewed: Wednesday, May 15, 2019
I sent an email to Green Motion with pictures of how dirty the car was and they never answered my email back.
Read More >7 /10 Good
Reviewed: Wednesday, May 22, 2019
First, the wait time to get the vehicle was ridiculous. Then a day into my vacation, I'm receiving calls from an a number requesting a switch of the vehicle due to a recall. A complete inconvenience to my vacation. When I called the "24 hr" 800 number to verify this no one answered after waiting 40 minutes. I could not get through to anyone until the next morning. Once verified the driver met me at Epcot to swap vehicles but I still had to wait which held up my time. This should never happen. When asked if I would receive any refund or deduction on the expense of the rental due to the inconvenience I receive a snotty remark of "well we are meeting you at epcot" as if this wasn't an inconvenience. Anything that interferes with my time during my vacation is an inconvenience. Completely unprofessional and inconsiderate. I will NOT be recommending this place in the future unless someone rectified this inconvenience.
Read More >7 /10 Good
Reviewed: Thursday, May 23, 2019
The staff was friendly and helpful but with only one person working at the counter we waited a long time for service upon pick up. Not fair to the customer or to the poor girl who had a long line of customers to serve.
Read More >3.7 /10 Poor
Reviewed: Tuesday, May 28, 2019
The seating was stained. AC was poor. The 12 volt outlet did not work making it difficult for charging the GPS which is critical when your in a new area. Had to purchase extra insurance or I would not get the car cost $170+ unnecessarily as I have rental car coverage through my provider. Never did this with National or Budget.
Read More >9.3 /10 Excellent
Reviewed: Friday, June 7, 2019
Car really clean. Fast service, low price, no surprise. Thanks!
Read More >4.7 /10 Average
Reviewed: Friday, June 14, 2019
We turned in our car on 6/2 and we still have a hold for $500.00 on our credit card.
Process to check in was ridiculous. They tried to up sell at every opportunity. Very bad experience especially since I already reserved the card & checked the items I wanted.
Read More >2 /10 Poor
Reviewed: Friday, June 21, 2019
We waited for almost an hour and after calling multiple times with no answer, we were told they were out of cars and couldn’t fulfill our reservation.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 3, 2019
Exceeded my expectations, staffs were so helpful and friendly. Drop off was as easy you can imagine.
Read More >5.7 /10 Average
Reviewed: Thursday, July 4, 2019
The car was not mechanically sound. You could not drive it over 55 mph. Counter help did not know what they were doing. I never got my contract that they were suppose to send me on email. No receipt. The price did not include what major car companies waived. (extra driver, toll roads, etc) Paid $35 for tolls that I used $3,50.
Read More >3.7 /10 Poor
Reviewed: Saturday, July 6, 2019
The agent not telling me the price of toll package
Read More >6.7 /10 Average
Reviewed: Sunday, July 7, 2019
The car was supposed to be a mid size sedan but it was small size. It took over an hour to pick up because the sales person kept trying to sell me add ons and was very deceitful telling me I had to buy them when I didn't. I hated green motion they have a slimy business model. I heard them scam two other customers while I was waiting.
Read More >7 /10 Good
Reviewed: Sunday, July 21, 2019
Car was in terrible condition. Windshield was so filthy we had to pull over and wipe the inside to decrease the sun glare... Engine noise was horrible, siunded like there was a hole in the muffler, worn tires, or something. Seemed like there was a loud car in my blindspots whenever I was at 56-57 mph... Worst rental driving experience ever.
Read More >9 /10 Excellent
Reviewed: Sunday, August 4, 2019
Multiple scratches and gray thick tape yo body of car.
Read More >5.3 /10 Average
Reviewed: Monday, August 5, 2019
Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.
Read More >10 /10 Excellent
Reviewed: Monday, August 19, 2019
They upgraded me to a midsized car for the same price.
Read More >8.7 /10 Very good
Reviewed: Saturday, August 24, 2019
Deposit was way too high and how do you justify charging someone for using their own insurance. Horrible. NEVER AGAIN!
Read More >3.3 /10 Poor
Reviewed: Sunday, September 29, 2019
Will not use again. Refused to accept my commercial insurance even though I own the company and it was a business trip. Were convinced they were going to shake me down for their bogus insurance scam. I was ready to walk at that point. Very shaky company.
Car was filthy. Had to run it through a car wash and my wife had to wash the windows.
Huge dent in the rear. Had to drive all week in that wrecked POS
Was nearly on empty—had to get gas on day 1
Will make sure from now on to use the reputable firms even if I have to pay more. I’m one and done.
Read More >2 /10 Poor
Reviewed: Thursday, May 25, 2023
