Great experience

First, the wait time to get the vehicle was ridiculous. Then a day into my vacation, I'm receiving calls from an a number requesting a switch of the vehicle due to a recall. A complete inconvenience to my vacation. When I called the "24 hr" 800 number to verify this no one answered after waiting 40 minutes. I could not get through to anyone until the next morning. Once verified the driver met me at Epcot to swap vehicles but I still had to wait which held up my time. This should never happen. When asked if I would receive any refund or deduction on the expense of the rental due to the inconvenience I receive a snotty remark of "well we are meeting you at epcot" as if this wasn't an inconvenience. Anything that interferes with my time during my vacation is an inconvenience. Completely unprofessional and inconsiderate. I will NOT be recommending this place in the future unless someone rectified this inconvenience.

Horrible is the only way to describe this company. They left me stuck at the airport waiting on their shuttle for 45 minutes. No one would answer the phone. Then, I had pre-I purchased insurance for $9/day, and they insisted I had to buy more from them. The counter girl was rude, and said she would not give me the car that I had already paid for, unless I gave them another $156. I had no choice, considering it was 9:00 at night. I’ve rented a lot of cars in my day, and never experienced such terrible customer service...Ever!

The vehicle had an invoice due with SunPass and it was impossible for me to use my SunPass device. I was afraid about it and I canceled my second reserve and I did it with Payless. It was about the same price and with no problems. The Green Motion offered me to use their Sun Pass, but the price is abusive ($ 12,00/day) - for me, it will be $ 240,00 only for device + tolls.....

We waited forever to be served. Employees walked past the line up that was out the door never addressing them or at least acknowledging them and apologizing for their wait. Poor guest engagement

Like: The service was friendly... professional, no upselling or forcing unnecessary extra insurance, upgraded my vehicle, and got me on the road in under 15 minutes. Scored an unbelievable deal saving $250 from another booking. I will go to easyrentcars.com again!
Dislike: Offsite rental company, but for price I can live with it.