Great price , counter staff lacking

Car was in terrible condition. Windshield was so filthy we had to pull over and wipe the inside to decrease the sun glare... Engine noise was horrible, siunded like there was a hole in the muffler, worn tires, or something. Seemed like there was a loud car in my blindspots whenever I was at 56-57 mph... Worst rental driving experience ever.

No problems at all. Easy to book, easy to cancel.

I booked a 7 seater as per what was shown on line. However the first car offered on site could sit 7 but would have been very tight and there was literally no room for luggage. We had 3 kids 10-14yrs so smaller luggage so I couldn’t imagine 7 adults with larger luggage. The offer of a smaller 7 seater needs to have clarification that it will not fit any luggage. The girl at the counter realized our dilemma and was incredible to help us out. She was outstanding.

I waited close to an HOUR just to have someone come to the counter to begin my car pick up. It was already reserved It felt as if I was being "sold" extras: do you want to add: gps, prepaid gas, insurance seemed to be a hugh issue since I had my own. MORE SIGNAGE needed for the pickup location. Shuttle Service was fine!

It was not clear where to find the shuttle for pick up at the airport. Better instructions on the confirmation email should be made.

My pickup was to be at 12:30 am. The person at the counter said I put in 12:30pm and my vehicle was not available. I negotiated a more expensive vehicle with 'unlimited' mileage for $256. I was billed for $396 and as to this date my prepayment for the other original has not been credited to my card.