Outstanding customer service and clean and nice office also best shuttle in Orlando Airport.

Multiple scratches and gray thick tape yo body of car.

I needed to contact someone in order to change pick up time during my arrival to Orlando's MCO Airport but no one ever pick the telephone when I called. Awful service support-they advertised 24hr call service available. All they had was an answering machine with no return call or live support.

At pickup location, they made me pull up my insurance policy information to make sure I had adequate coverage and also put on a $500 hold on my credit card. If I did not have online access to my insurance policy, they probably would have made me get their coverages. Also, they tried very hard to push their toll payment service for $13/day by telling me that I would likely be paying up to $25/day and this would save me money. I declined and only paid about $2.00 per day in tolls during by 4 days in Orlando.

No, smaller vehicle than I paid!! I want monies refunded for the difference in rental fees. Thank you

Only issue was extra long wait time at airport to be picked up. Kept on hold for loooooong time when tried to call number to make sure pickup was on way - never got a person. Otherwise, excellent experience.