ACE CAR RENTAL REVIEWS

Staff tried to upsell insurance that was not needed, will never use them again

Host rental person was very good

Lower rental price

Satisfied

Excellent.

Excellent service

Fraudulent company. The rental company insists that the 5008 is the same size as a Sienna, yet after seating 7 people, the luggage space in the rear is entirely different. I suspect this company doesn't even own a Sienna and uses false advertising to deceive customers. If you want a vehicle that seats 7 people and can hold large luggage, you need to pay almost double the price. The additional insurance cost is nearly as expensive as the rental fee (400 euros for the rental, 300 euros for insurance). However, when I picked up the car, I had already scheduled subsequent plans and didn’t have time to create a new booking, so I had to settle for taking the car.

Will not use them again, they held the amounts on my card twice, Louis was full of attitude, they weren't very good at their own systems. Pick up location far off site, takes too long to get car. Bad experience.

Qeeq was all good.

Returning the car requires washing, and there is an automatic car wash service at the gas station near the airport. Unfortunately, it is not open 24 hours.

Very satisfied. The price was the most affordable on QEEQ, and the credit card deposit was refunded 3-4 days after returning home.

Para mi entender el auto entregado estaba por debajo del estándar ofrecido y contratado

I have rented cars overseas more than ten times, but this is the first time I've encountered such a rundown car. The odometer showed over 110,000 kilometers, and the car is estimated to be at least ten years old. When returning the car, they charged me more than the entire rental fee without providing a detailed bill. They told me to submit a request online and had an extremely bad attitude.

The staff member had a strong accent and seemed to be new to the job, as they were not very familiar with the procedures. However, their attitude was quite friendly, so I decided to overlook it. Be aware of the company's additional charges: 1. They only provide electric vehicles, and if you want to switch to a petrol car, it costs over £30 per day extra. 2. The deposit is £1,800, but after paying an extra £72, it was reduced to £1,000. 3. The rental platform showed no mileage limits, but at the store, I was informed there is a 100-mile limit per day, and exceeding it incurs extra charges. Additionally, this was my first time driving an electric car, and I only found out at the store that they only offer electric vehicles. I wasn’t familiar with charging procedures. The company provided only a grounding cable for slow charging, and the staff told me that charging stations were easy to find. However, in reality, slow-charging stations require double-ended cables and I couldn’t find any compatible stations for the grounding cable. Eventually, I had to look for fast-charging stations, which are significantly fewer compared to slow-charging points.

Satisfied. The only shortcoming is that the actual car provided was a Suzuki, but fortunately, the car's condition and capacity met expectations.

Excellent service!

nice helpful people

Overall, it was quite good. We had an early flight, and although the office officially opened at 8 AM, they started processing at 7:35 AM without any extra fees. They acknowledged that we already had insurance and did not try to upsell us. Both pickup and drop-off went smoothly without unnecessary delays or hassles. The only downside was that they gave me a Hyundai economy car instead of the Polo I requested since it was unavailable. Honestly, driving it wasn’t ideal, but the car was very new, with only 20,000 kilometers on it, so I accepted it reluctantly. In Bosnia and Herzegovina’s mountainous roads, a diesel car would be better. This small car struggled a bit but managed to complete the journey. As of now, the deposit pre-authorization hasn’t been lifted yet, and I reckon it’ll take another month.

Communication was relatively slow after picking up the car. They recommended insurance, and the deposit was charged instead of being temporarily withheld. Can Zuzuche coordinate on this point?

El personal atento pero me cobraron por el vehículo otra vez 502 dls cuando la reserva del vehículo la había hecho completo con la página QEEQ.COM ( ACE me cobró con la tarjeta visa y a QEEQ.COM con la amex 584 dls )

Satisfied

Satisfied, provided a detailed explanation of road conditions in Georgia.