TBILISI CAR RENTAL REVIEWS

Positive Review

Quite smooth.

Pickup and return were extremely efficient, and most importantly, there were no additional fees or hidden charges. The vehicle was a 2018 Prado with an odometer reading of over 85,000 kilometers when received. The car was in good condition, although the body had many scratches, which can be dealt with by taking photos and videos for documentation. From Tbilisi to Kazbegi, Batumi, and back to Tbilisi and Sighnaghi, traveling across the country from east to west, there wasn’t a single issue.

The process of picking up and dropping off the car went smoothly without any issues.

Very good and trustworthy.

Very friendly and accommodating. They delivered the car to our doorstep. When returning the car, the staff member had to handle an accident and couldn't pick it up, so they simply instructed us to leave the car in the airport parking lot with the key inside.

Very good

Very satisfied

The process for car pickup and return was efficient, with timely and straightforward communication. The only downside was the condition of the car, which was slightly old.

The customer service was very friendly. Although the vehicle we booked on the app wasn't available at the time due to our last-minute reservation, which felt misleading, the car rental company handled the reception process very well. The vehicle provided mostly met our needs (aside from an issue with the fuel gauge, its performance was good). Considering Georgia's road conditions, an off-road vehicle like a Toyota wasn't necessary, and the trip was completed smoothly and safely.

Provided a very detailed explanation of local car usage and precautions.

Very good, I highly recommend this car rental company. They handle issues promptly and have an excellent service attitude! I will choose this company again next time.

The overall service was excellent. As soon as I sent a message to GL Group's public platform, their staff member, George, contacted me and arranged to deliver the car to the train station, saving us the hassle of dragging our luggage to find it. When handing over the car, he also gave us reminders about local precautions to help us avoid issues. He even mentioned that it's fine to return the car with just slightly less fuel. A great service experience overall. Although the car's age and condition were average, we were satisfied with the whole process.

The car had quite a few scratches and the interior was relatively old, but I guess most cars in Georgia are like this because we saw many heavily damaged cars still being driven on the road. It feels like cars here don’t need annual inspections? Anyway, scratches and such didn’t affect driving, so it wasn’t a big problem. When picking up the car, we requested to add an extra driver, and for some reason, they didn’t charge us for it—maybe it’s free to add an additional driver. There was no aggressive upselling of insurance throughout, and during the car return inspection, they didn’t nitpick (but to be safe, make sure to take photos and videos when picking up the car). Afterward, we waited a month and didn’t encounter any unknown charges. Overall, we were quite satisfied with this rental experience.

They didn't even charge a deposit, helped pay the fines, and gave cash during the return.

Very good, both pickup and drop-off were very quick. The car was parked in the lot to the left as you exit the airport, and the staff provided a parking fee of 5 GEL. After we returned to Tbilisi, the staff came to the hotel to collect the car, which was incredibly convenient.

The staff was not present when I arrived to pick up the car, and the provided phone number was unreachable. I called customer service and had to wait 30 minutes for them to return. They tried to sell me local insurance, even though I told them I had already purchased insurance. They insisted, saying my insurance was from my home country, which would result in slow claims processing and complications in case of incidents. I refused their upselling efforts.

Very satisfied

Very satisfied