The pick-up and drop-off process was very smooth! Picked up the car in San Francisco and returned it in Los Angeles. The experience of driving along Highway 1 was fantastic.

Over $100 was inexplicably charged for hidden insurance after returning the car.

Great experience, the car had 6300 miles

They added many insurances without saying anything, even though I had already bought them on the domestic platform! The store staff didn't inform me, and the rental agreement was hard to understand. They didn't charge any fees at that time, only pre-authorized. After returning the car and boarding the plane, I received the charge notification via SMS several hours later, after the flight had landed!

Location not the easiest to find. Signposting could be improved. Car type was upgraded I believe due to the lack of available vehicles. Some damage to supplied vehicle. Windows were filthy internally.