CAR MOTION CAR RENTAL REVIEWS IN ITALY

Very satisfied, it was the model I booked.

Quite satisfied. Photos were taken during both pickup and return to thoroughly inspect the car, which helps avoid disputes about any damage upon return. Since it is a local rental company with shorter working hours, no staff was present at the counter during return, and they didn't answer the phone. Eventually, I had to contact QEEQ customer service to locate someone. The booking specified a particular car model, but the given vehicle was not the same. It consumes fuel relatively quickly.

Very good

I have driven in 24 countries and rented cars many times through Zuzuche. This car rental company is the most bizarre one I've encountered: they don't provide a full tank of fuel when handing over the car but expect you to return it at the same level. Isn't that just making things unnecessarily difficult? When returning the car, the inspection was ridiculously stringent. The staff literally pressed their nose to the car, inspecting every inch, circling it twice, and finally claimed a scratch the size of a grain of rice on the rim wasn't originally there! Unbelievable! When I picked up the car, I only did a general check for visible damages; who inspects so meticulously? I had no choice but to pay over 140 euros! Their office turned out to be a very small setup, with just a few parking spaces crammed into a large lot, and it took me a long time to locate their return spot. And another observation: while nearby car rental companies were bustling with customers, here, when I was returning the car, their staff member was napping! As a major platform, Zuzuche should partner with larger, reputable, and trustworthy rental companies rather than small, unprofessional ones that rely on shady methods to make money!

Affordable cost, attentive service, and detailed inspection.

Fairly satisfied

Very quck drop off and refund on credit card!!!

Pick-up and drop-off were very convenient. The staff were responsible and professional. Basic insurance package with no aggressive upselling. Since it wasn't full coverage, a higher deposit preauthorization of €2500 was required, but it was immediately released after the vehicle inspection on the return day. The car was in good condition overall, and the experience was excellent.

The car inspection process was meticulous, and the procedures were clear. The price was affordable with no hidden charges. I didn't purchase the car rental company's full insurance but opted for the platform's insurance instead, which was half the cost. The rental company only reminded me that they wouldn't be responsible for claims; other than that, there were no issues. The vehicle was in great condition; although it was an SUV and relatively wide, having a rearview camera was very helpful, especially for parking in Sicily. I would choose them again next time. Their attitude was friendly, the inspection was thorough, and they provided airport shuttle services.

The service was great, but they don't provide rental and return receipts.

Very friendly staff, very good car. As room for improvement, the check-in took a little too long (more than 30min).

The car pickup service was excellent. I purchased basic insurance on the platform and added extra insurance for over 100 Euros at the store. When returning the car, they conducted a very thorough inspection. There were three extremely minor damages that would cost only 200 Yuan to repair in China, or might not even need repair. However, the rental company charged me over 680 Euros for them. I asked what my insurance covered, and the staff told me it would have been over 1,300 Euros without insurance. Unfortunately, there's no option to upload photos here, otherwise, I would definitely upload pictures to show everyone the so-called 'scratches.'